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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was perfect for friends attending a music festival. The hotel room wasn’t super fancy and only had one bed but there was a good amount of space and a kitchen with a sink and full size fridge. Very quiet and located close to lots of food and shopping. The hotel staff were polite. No issues during this stay!
Business response:
Thank you for staying at Extended Stay America; we appreciate your business. We are glad you liked the spaciousness of our accommodations and had a peaceful stay with us. We also get great feedback on our location, and we are happy this made your stay even more enjoyable. We are delighted you included us in your travel plans and hope you will be back to see us again soon. Sincerely, Hotel Management
Room smelled musty and like animals
Business response:
Alyssa, thank you for being our guest. We are happy to see the rating as it states you had a nice time with us, but we are sorry for the unpleasant smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
no ice machines kitchen not stocked at all very slow check in process
Business response:
Diane, thank you for your review. We are sorry for the issues you encountered. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. Also, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
A home between selling and buying our home We stayed here a couple of days between selling and buying a home. The staff was wonderful. Very friendly and attentive. The condition of the rooms was less than desirable but clean. There was plenty of parking at all time of the day and evening.
Basic stay and okay, though the “breakfast” offered didn't deserve the name. It was a poor excuse to be able to claim a “free breakfast”. I was warned about this when checking in (but not when I booked the hotel).
Business response:
Brian, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However,we aresorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Angelica was amazing! Super clean and quiet!
Business response:
Thanks for the perfect review of Extended Stay America. We were delighted to learn that the service provided by Angelica surpassed your expectations, and we will enjoy sharing your compliments with her to recognize them for a job well done. We are also glad you liked our clean and well-maintained property It was our pleasure hosting you during your time in Chicago and we look forward to your next visit. Sincerely, Hotel Management
Great front desk staff!! Comfortable bed and amenities!
Business response:
Abbi, thank you for the glowing review of Extended Stay America. It is our pleasure to you liked our courteous front desk staff and slept well on our comfortable bed. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,351 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.