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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the facility the staff was very friendly and helpful, the only things I didn't like was the breakfast it was just off nothing else, but besides that everything was good 👍 I like the reception so friendly and helpful kind
Business response:
It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
The room didn't seem to have been scrubbed well. The floors were sticky. Room didn't seem all that clean to us. Neighbors were too loud and we had early flight and asked manager to help them reduce the volume of their music as we were trying to sleep. Nothing helped. I don't think we will be coming here again though.
Business response:
Thank you for reviewing your stay. We hope you will accept our apologies for the noise disturbance you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and make sure we are more diligent going forward. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincere... read more
Very good & economical. They need to do a little better job of cleaning the shower/tub.
Business response:
Thank you for your review of Extended Stay America. We are glad to see from your rating that you had a pleasant stay overall and that we were able to meet most of your expectations at a great price. However, we apologize for the cleanliness oversights you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to see you again soon. Sincerely, Hotel Management
Just Okay The beds were much too small. It states "Queen," but its CLEARY a full size. For two geown people, it was uncomfortable. To get cutlery and plates and such, you're asked to come back to the desk. Why inconvenience the guests for a standard feature? In general, the condition of the hotel is OKAY, that's it. We will not be returning.
Business response:
Erika, thank you for your candid evaluation. We are glad to see from your rating that you had a pleasant stay overall. However, we regret our beds were not to your comfort and are sorry for the inconvenience you encountered. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Angelica was awesome with her customer service ! Will definitely book a room here again
Business response:
We are flattered by your very kind review of Extended Stay America. Team members like Angelica are a perfect example of the passionate spirit of service that we value. We are delighted that our hospitality really stood out. Thank you for selecting us, and we hope to welcome you back soon. Sincerely, Hotel Management
When i got there they didnt have any rooms for me so they had to transfer me to the one in darien il but the stsy was good
Business response:
Tthank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you this time at our hotel. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
great stay good location nice staff. room clean nice area
Business response:
Thank you for choosing Extended Stay America. We are glad you enjoyed our location and were pleased with our clean accommodations. We appreciate your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 4.3 star rating with 1,351 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.