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Extended Stay America - Chicago - Burr Ridge
- Hotels
- Burr Ridge, IL
About this business
Location details
15 W. 122nd S. Frontage Rd., S Frontage Rd, Burr Ridge, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room are dirty my first room smells like somebody fried fish and they give me other room that room is ok but it's not what i expected for the price no breakfast and if you wake up little late like 9 clock no coffee either.
Business response:
Dear Izet, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for any inconvenience caused by moving to a new room and understand that this did not meet your expectations. Also, we regret your disappointment with our breakfast. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experi... read more
had a clogged tub for 4 of my 7 days
Business response:
Dear Dawson, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the issue you had with the tub and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We will look into this, and we are grateful for your patience. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
Room was not very well cleaned. Water leaking out off wall below shower head. (Looks like it had been leaking for some time).
Business response:
Dear Daniel, It was a pleasure to welcome you to our hotel, and we like to extend our apologies for the concerns with the cleanliness issues in your room, the leakage of the shower head, and the inconvenience this caused you. We certainly will address them and ensure this does not happen again. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
Don’t stay here. Incredibly outdated inside. Rug was dirty. Trash all around outside the property. Food left in the refrigerator from the previous guest. Bathroom floor corners and caulking in front of bathroom filthy. Mattress needs to be replaced. The best thing about the room was the shower. Good water pressure with plenty of hot water.
Business response:
Dear John, Thank you for staying at our hotel and for taking the time to post a review. We apologize for the concerns you encountered in your room. We are working to remedy these issues, so your stay will be perfect next time. It was our pleasure hosting you, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management
I reserved a king size bed and they didn’t have one for me The place is not clean
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Burr Ridge
How is Extended Stay America - Chicago - Burr Ridge rated?
Extended Stay America - Chicago - Burr Ridge has a 3.6 star rating with 1,987 reviews.
When is Extended Stay America - Chicago - Burr Ridge open?
Extended Stay America - Chicago - Burr Ridge is open now. It will close tomorrow at 12:00 a.m.