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Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was awesome. I loved them. They were all friendly. But the housekeepers could do a little better at their job. - One of the towels in the bathroom that were supposed to be clean, kind of looked like a dead spider or 2 was on it when I unfolded it. Maybe a couple of little baby spider eggs too. The manager thought it was spiders. - TV was blinking on most channels. Maintenance fixed it. - Had to ask them to tighten the shower curtain rod. They fixed that. - Toilet seat was loose and my boyfriend tightened the little scr... read more
Business response:
Dear Guest, Thank you for sharing your feedback about your stay. We are delighted to know that our team made such a positive impression and provided courteous and attentive service throughout your visit. However, we sincerely apologize for the housekeeping concerns you encountered, particularly with the towel, as this is not reflective of the cleanliness standards we strive to maintain. We also regret the maintenance issues in your room and the bathroom. While we are glad some concerns were resolved, we are disappointed to l... read more
The
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate you choosing to stay with us and hope there were aspects of your visit that met your expectations. We understand that your experience may not have been as seamless as intended, and value your input as it helps us better understand our guests’ perspectives. Your comments have been noted and shared with the team. We hope to have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Get what you pay for
Business response:
Dear Paul, Thank you for taking the time to share your feedback. We regret that your stay did not fully meet your expectations. Our goal is to provide a comfortable and worthwhile experience for every guest, and we are sorry if we fell short during your visit. Your comments are valuable and will be used to help us improve our services. We appreciate your perspective and hope you will consider giving us another opportunity to provide a more satisfying and enjoyable stay in the future. Sincerely, Hotel Management
Parking was plenty. Hotel rooms clean. Staff friendly.
Business response:
Thank you for your kind review! We’re glad you enjoyed the clean rooms, friendly staff, and ample parking. We truly appreciate you staying with us and hope to welcome you back again soon!
It was everything I needed I enjoy a bigger space with a full kitchen
Business response:
Dear Guest, It is wonderful to know your stay provided exactly what you were looking for! Thank you for choosing Extended Stay America and for sharing your experience. We’re glad the spacious layout and in-room features added to your comfort. Your feedback means a lot to us, and we look forward to welcoming you back again for another enjoyable and convenient stay. Sincerely, Hotel Management
Business response:
We truly appreciate your review and hope to see you again soon!
Business response:
We truly appreciate your review and hope to see you again soon!
Business response:
We truly appreciate your review and hope to see you again soon!
Staff was super kind. Room was a little banged up. Holes in closet doors. Didn’t smell freshly cleaned. Some others’ pets/workers were noisy, apparently during a remodel. Overall, not unlivable, but felt less than or on par with a red roof type of place.
Business response:
Thank you for taking the time to share your honest feedback. We’re very glad to hear our staff made a positive impression and were super kind during your stay. We sincerely apologize that the condition of the room and overall experience did not meet your expectations. The maintenance issues you mentioned, as well as concerns about cleanliness and noise, are not the standard we strive to provide. If remodeling activity was taking place during your visit, we regret any disruption it may have caused. Your feedback is important ... read more
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 1,089 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.