Extended Stay America - Chicago - Elgin - West Dundee

Business response:

Dear Joann, thank you for the heartfelt review! We're thrilled to hear that you had such a positive experience and that our team made your stay so enjoyable. Providing warm, welcoming service is what we strive for, and it's wonderful to know we delivered. We truly appreciate your kind words and look forward to welcoming you back again soon! Sincerely, Hotel Management 

Business response:

Dear Esmeralda, thank you for your kind words! We're delighted to hear that our customer service made a positive impression. Providing a welcoming and helpful experience is something our team takes great pride in, and it’s always rewarding to know we’re meeting that goal. We truly appreciate your feedback and look forward to welcoming you back for another great stay! Sincerely, Hotel Management 

Business response:

Dear Tiffany, thank you for your review—we’re glad to hear your stay was good! It’s always our goal to provide a comfortable and welcoming experience for all our guests. If there’s anything we can do to make your next visit even better, we’d love the opportunity. We hope to see you again soon! Sincerely, Hotel Management 

Business response:

Dear Yessica, thank you for your feedback! We're glad to hear you had a good overall stay. We understand the towel policy may be an inconvenience, and we appreciate you bringing it to our attention. Your input helps us find ways to improve the guest experience, and we hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Yessica, thank you for your feedback. We're sorry to hear that our towel policy caused frustration during your stay. We understand how this could be inconvenient, and we’ll be sure to share your comments with management as we look for ways to improve the guest experience. We appreciate you taking the time to let us know. Sincerely, Hotel Management 

Business response:

Dear Otilio, thank you for taking the time to leave this review. We are so pleased to see that you had such a positive stay and hope to welcome you back soon! - Sincerely, Hotel Management. 

Business response:

Dear Gabor, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Dear Jennifer, thank you for your review! We're so glad to hear you found your stay clean and quiet—that's exactly the kind of comfortable experience we strive to provide. Whether you're here to relax or just passing through, we hope to have the chance to welcome you back again soon for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Michael, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management.