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Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was super kind. Room was a little banged up. Holes in closet doors. Didn’t smell freshly cleaned. Some others’ pets/workers were noisy, apparently during a remodel. Overall, not unlivable, but felt less than or on par with a red roof type of place.
Business response:
Thank you for taking the time to share your honest feedback. We’re very glad to hear our staff made a positive impression and were super kind during your stay. We sincerely apologize that the condition of the room and overall experience did not meet your expectations. The maintenance issues you mentioned, as well as concerns about cleanliness and noise, are not the standard we strive to provide. If remodeling activity was taking place during your visit, we regret any disruption it may have caused. Your feedback is important ... read more
Business response:
We appreciate your review and look forward to seeing you soon!
Business response:
We appreciate your review, and look forward to seeing you again soon!
Business response:
We truly appreciate your review and hope to see you again !
Just as good as the gigher price hotels. Not perfect vut good enough. Clean big rooms good people
Business response:
Thank you for your thoughtful review! We’re glad to hear you felt our hotel compared well to higher-priced options and that you enjoyed the clean, spacious rooms and friendly staff. We appreciate your honest feedback and your stay with us, and we hope to welcome you back again soon!
Yes
Business response:
We appreciate your review, and look forward to seeing you again in the future!
I have stayed at this property twice. It's very nice to be able to book a suite as opposed to a double room. They have coffee in the lobby in the morning, but I wish they had a coffee maker in the room. Otherwise, on both occasions the stay has been fine.
Business response:
Thank you for staying with us again and for sharing your feedback. We’re glad to hear you’ve enjoyed our suite accommodations and that both of your stays have been pleasant. We also appreciate your suggestion about having a coffee maker in the room — guest feedback like this helps us continue improving our amenities. Thank you for choosing our property, and we look forward to welcoming you back on your next visit!
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 1,054 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.