This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Elgin - West Dundee
- Hotels
- West Dundee, IL
About this business
Location details
2185 Marriott Drive, West Dundee, IL, 60118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff very nice. The hallways always smell of cooking and old carpets. My electric STOVE was screwed shut ! Was told it was for Safety. Well, i didn't book a room without a working STOVE.
Business response:
Dear Guest, Thank you again for your feedback. We appreciate your kind comments regarding our staff’s service. Following a review of your reservation, our records indicate that no issues regarding the stove were brought to the attention of the front desk or maintenance team during your stay. However, we sincerely regret any inconvenience or confusion this situation may have caused. Guest comfort is very important to us, and we encourage all guests to report any issues during their visit so our team can address them promptly.... read more
Clean
Business response:
We are so glad you found our property clean and enjoyable! We look forward to hosting you again soon!
Everything is nice in the extended stay nice and clean
Business response:
Dear Guest, It is wonderful to hear you found everything so pleasant and well-maintained during your stay! Thank you for sharing your experience with Extended Stay America. We are glad the overall atmosphere and upkeep met your expectations. Your feedback means a lot to our team, and we look forward to welcoming you back for another enjoyable and comfortable visit whenever you’re in the area again. Sincerely, Hotel Management
Quiet place. Nice room. The microwave was broken, but we got it replaced.
Business response:
We truly appreciate your review, and hope to see you again in the future!
The staff were nice. I had an overall good experience, the only thing is that they just give you sheets and not actual blankets or duvets so i advise you bring your own blankets if you do book here. It's really not bad for a quick stay though.
Business response:
Dear Guest, Thank you for sharing your feedback. We are pleased to know you had a generally positive stay and that our team made a good impression. We regret any inconvenience regarding the bedding setup and understand how this may have affected your comfort. Your comments are appreciated and will be considered as we review ways to enhance the guest experience. We value your input and hope to have the opportunity to welcome you again for an even more comfortable and seamless visit. Sincerely, Hotel Management
Yes
Business response:
Thank you so much for your review! We hope to see you again soon!
I have to say that it was a very decent place. My only beef was the ice machine didn't work. Yes, you have ice trays in your, room in the fridge. But when you need some immediate ice...when you first get there, you're out of luck. Had a little continental breakfast. I would definitely stay there again. The laundry room was decent as well.
Business response:
Thank you for your feedback! We’re glad to hear you had a very decent stay and would choose to stay with us again — that means a lot. We do apologize for the inconvenience with the ice machine and understand how important that can be, especially upon arrival. Your comments have been shared with our team so we can address this and improve the experience for future guests. We also appreciate your suggestion regarding a continental breakfast and are glad you found the laundry facilities useful. Thank you again for staying with ... read more
Business response:
We truly appreciate your review and hope to see you again soon!
Business response:
We truly appreciate your review, and hope to see you again in the future!
Frequently asked questions about Extended Stay America - Chicago - Elgin - West Dundee
How is Extended Stay America - Chicago - Elgin - West Dundee rated?
Extended Stay America - Chicago - Elgin - West Dundee has a 3 star rating with 1,113 reviews.
When is Extended Stay America - Chicago - Elgin - West Dundee open?
Extended Stay America - Chicago - Elgin - West Dundee is open now. It will close tomorrow at 12:00 a.m.