Extended Stay America - Chicago - Elgin - West Dundee

Business response:

Dear Yessica, thank you for your feedback. We're sorry to hear that our towel policy caused frustration during your stay. We understand how this could be inconvenient, and we’ll be sure to share your comments with management as we look for ways to improve the guest experience. We appreciate you taking the time to let us know. Sincerely, Hotel Management 

Business response:

Dear Otilio, thank you for taking the time to leave this review. We are so pleased to see that you had such a positive stay and hope to welcome you back soon! - Sincerely, Hotel Management. 

Business response:

Dear Gabor, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Dear Jennifer, thank you for your review! We're so glad to hear you found your stay clean and quiet—that's exactly the kind of comfortable experience we strive to provide. Whether you're here to relax or just passing through, we hope to have the chance to welcome you back again soon for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Michael, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Dear Guest, Please accept our apologies for the shortcomings you experienced during your stay. Every guest deserves an immaculate and comfortable room, and we regret that this was not your case. Your concerns about housekeeping and missing amenities will be addressed with our team to ensure such lapses are not repeated. Guest comfort remains our top priority, and we appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to provide you with a much better experience should you c... read more

Business response:

Dear Destinee,Thank you for sharing your feedback. We regret that your stay did not meet expectations and apologize for the issues with the ventilation and breakfast options. Guest comfort is a priority, and we will address these concerns with our team to ensure improvements. Your insights are valuable to us, and we appreciate the opportunity to enhance our services. We hope to welcome you again for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Roberto, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Dear Shakari, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management.