Extended Stay America - Chicago - Elgin - West Dundee

Business response:

Dear Rob, thank you for taking the time to leave this review. We are so thrilled to see that you had such a positive stay and would love to know how to make it even better next time! We hope to welcome you back soon! - Sincerely, Hotel Management 

Business response:

Dear Guy, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Dear Carlos, we appreciate your feedback and regret that your experience did not fully meet your expectations. Your comfort and satisfaction are important to us. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a more enjoyable experience. Thank you for choosing to stay with us, and we hope to have the chance to welcome you back again someday. Sincerely, Hotel Management 

Business response:

Thank you, Stephanie, for your positive feedback about your stay at Extended Stay America. We are delighted that you enjoyed your stay and found the environment safe and the location convenient. Ensuring our guests feel comfortable and secure is a top priority, and we are pleased to know we met your expectations. We look forward to welcoming you back for another great experience in the future!Sincerely,Hotel Management 

Business response:

Dear Terrence, thank you so much for your wonderful review! We’re thrilled to hear that you loved your stay and can’t wait to welcome you back. It’s our goal to provide an exceptional experience for our guests, and knowing you enjoyed it means the world to us. If there’s anything specific you’d like to see during your next visit, please don’t hesitate to share. Safe travels, and we look forward to seeing you again soon! Sincerely, Hotel Management. 

Business response:

Dear Maria, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Dear Jose, We appreciate your feedback and regret that your experience did not fully meet your expectations. Your comfort and satisfaction are important to us. Should you reconsider staying with us in the future, we would welcome the opportunity to provide you with a more enjoyable experience. Thank you for choosing to stay with us, and we hope to have the chance to welcome you back again someday. Sincerely, Hotel Management 

Business response:

Dear Tiffany, thank you so much for your excellent rating! We are thrilled that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Hotel Management. 

Business response:

Dear Gloria, thank you for your kind words about our friendly staff and clean rooms. We're sorry to hear about the difficulty you had finding parking and the issue with the cigarette smell in Building B. We take our smoke-free policy seriously and will address this matter to ensure a consistent experience for all guests. We appreciate your feedback and hope to have the opportunity to provide you with a flawless stay on your next visit. Sincerely, Hotel Management.