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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We did not stay at this property. We checked in got to our room and it smelled so bad i wouldnt stay there. It was not well maintained. Very run down and dirty. Ended up finding another hotel on our own. Unfortunately we lost our money but couldnt stay there and be comfortable.
Business response:
Dear Guest, We sincerely apologize that your visit was anything other than satisfying and that you chose to leave. It is unacceptable for our guests to face cleanliness lapses as we strictly adhere to high industry standards regarding housekeeping and upkeep. While we regret that you decided not to stay, we genuinely value feedback like yours as it helps us identify areas that need attention. Please know that we are committed to improving the overall guest experience, and we will address your concerns with our teams to preve... read more
Got into room the heat wasn't working my wife froz
Business response:
Dear Guest, Thank you for bringing your concern to our attention. Our guests should always expect a fully functional room, and we are genuinely sorry to learn that you encountered issues with the heating unit in your room. Your experience is not the level of experience we aim to provide, and your comments are taken seriously. We will address this with our maintenance team to prevent a recurrence and ensure a seamless stay for our guests moving forward. We hope to welcome you back in the future and make your next stay outstan... read more
Bad choice. Unfriendly friend desk. Bad room with conjured bathroom will never rent this property
Business response:
Dear Guest, We are sorry to read that your experience did not reflect the standards we aim to provide. We always aim to deliver a welcoming environment and well-maintained accommodations for all guests, and we regret that this was not your case. Your concerns about the front desk service and room condition will be reviewed to ensure such lapses are not repeated. While it is clear we fell short during this visit, we hope you will consider giving us another opportunity in the future to host you again and restore your confidenc... read more
Upgrade the rooms Had bugs in the bed in one room smells Like dogs on one side of the building I understand about pets but if guest does not have a pet do not put them on that side I will not stay here again
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. We want an immaculate and comfortable environment for every guest, and we genuinely regret that we fell short in this regard. We understand your concerns about room placement and will review this internally to ensure better accommodations for our future guests. While we are pet-friendly and conduct regular pest control measures, we will address your concerns to prevent a recurrence, and we appreciate your insights as they help us make necessa... read more
room was ran down.. looked like someone once lived there
Business response:
Dear Guest, We regret that your stay was anything other than perfect and appreciate your honest feedback. We follow strict standards and always aim to provide a well-kept environment for all guests, and we apologize if this was not your experience. Your concerns will be shared with our team to ensure an improved stay for future guests. We value your input and hope you’ll consider giving us another chance should your travels bring you back our way.Sincerely,Hotel Management
Blood stains on carpet next to bed. Made me sign that I wouldn’t smoke and the hallways reeked like cigarettes. Room was not cleaned properly.
Business response:
Dear Katherine, We sincerely apologize for the unacceptable condition of your room and the concerns you encountered during your visit. Maintaining an immaculate and well-maintained environment is something we take great pride in, and we deeply regret that we fell short in your case. Your feedback will be shared with our team to ensure an enhanced stay for future guests. We appreciate you bringing this to our attention and will work to prevent such matters from repeating. Thank you for choosing us; we hope to have you back an... read more
This was the most disgusting place ever. There were blood stains on the carpet and i knew they did not clean the room thoroughly as my dog webt ubder the bed, and he found food, prescription medication, tissues and who knows what else under there. Didnt even stay, as soon as i found the blood i left. Tried to contact the hotel to get a refund, no one has reached out. Its been a week now.
Business response:
Dear Ashley, We sincerely apologize for the unacceptable conditions you encountered during your visit. Cleanliness and guest safety are top priorities, and we deeply regret that your room’s condition led to your early departure. Please know that we take your concerns seriously and will address them with our housekeeping and our teams to prevent such issues. Additionally, we apologize for any difficulty you may have had contactingusregarding your refund. While we recommend reaching out to your booking platform, we will also l... read more
The bad smell in the room and in the hallways, it smelled like pure dog urine. The days we were there, they did not clean the room. It was the worst hotel I have ever stayed in. I don't think I will ever go back to a place like that. It's disgusting.
Business response:
Dear Gisela, We sincerely regret that your stay was not the pleasant experience we aim to deliver. Please accept our apologies for any discomfort caused by the odors and housekeeping concerns. Providing a clean and pleasant environment is our priority, and your feedback is being taken seriously. We understand how important cleanliness is and will address these issues with our housekeeping team to prevent such lapses from repeating moving forward. We truly appreciate your input, as we always aim to enhance the guest experienc... read more
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 3.4 star rating with 2,156 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.