Extended Stay America - Chicago - Elmhurst - O'Hare

Business response:

Dear MARICEL, We appreciate your feedback and sincerely regret that your experience was not as fresh and comfortable as it should have been. While cleanliness is a priority, we apologize for falling short during your visit. Your comments will be shared with our team to ensure a more pleasant environment for all guests. We are always working to improve and would love the opportunity to provide you with a much better experience in the future. Thank you for sharing your thoughts, and we hope to welcome you back soon.Sincerely,H... read more

Business response:

Dear Tracylonda, Thank you for choosing us and sharing your review. We genuinely regret to learn that your stay was not the seamless experience we want for every guest. We are committed to making sure your next visit will be much more enjoyable and fulfilling. Please consider trying us again should your future travels bring you our way. Sincerely,Hotel Management 

Business response:

Dear John, Thank you for choosing us and sharing your review. We always want to hear from our guests as it helps us recognize areas where we need to improve. The issue you have described is not the level of cleanliness we are typically known for. Please rest assured that our housekeeping team will take proper measures to prevent future occurrences. We hope you will try us again in the future to experience the excellent stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Lisa,Thank you for sharing your feedback. We sincerely apologize that the condition of the property did not meet your expectations. We understand how important it is for our guests to feel comfortable, and we are actively working to address areas that need improvement. Your comments have been shared with our team to ensure we can make the necessary updates. We value your input and hope you’ll consider giving us another chance to provide a more pleasant experience in the future.Sincerely,Hotel Management 

Business response:

Dear Julian,Thank you for sharing your feedback. It's disappointing to hear that your experience did not meet your expectations. Providing excellent service is a top priority, and your comments will be shared to ensure continuous improvement. We hope to have the chance to welcome you again and provide the exceptional experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Igor, Thank you for reviewing your experience. We appreciate all of your feedback, the positive, and including the things you would change. We regret your disappointment with our pet fee. These fees are competitively priced and listed on our website. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. We hope to have another chance to provide you with a better experience in the future.Sincerely,Hotel Management