Extended Stay America - Chicago - Elmhurst - O'Hare

Business response:

Thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. However, we regret the disappointment you had due to the discomfort of the bed. We hope to do so again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Ricky, thank you for taking the time to write a review about your exceptional stay at Extended Stay America. As you shared, we are in a great location, and so convenient to the highway, giving easy access to shopping. Thank you for the feedback, and we look forward to welcoming you back to our hotel on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. However, we regret the issues you faced with the comfort of your bedding. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Venus, thank you for your loyalty to our hotel and the brand Extended Stay America. We are glad you had a wonderful time while you were here. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you will make plans to stay with us again! Sincerely, Hotel Management