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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was not as tidy as it could have been. Some areas not kept as clean as others! Had been renovated but very worn!
Business response:
Thank you for the review of your stay. Our promise to our guest includes a commitment to providing clean, fresh accommodations, so we regret the inconvenience you had while here. Your concerns have been shared with the appropriate team to provide a better experience going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Restroom need more attention, with detail, extrator is very dirty, I found hair and gum in the restroom also, but about other think is ok
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We will also share your comments regarding the cleanliness of the bathroom with our housekeeping team so that they can take the necessary steps to ensure better experiences for our guests. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Went i arrived, there was no one in the front desk. Once someone showed up , he checked me in and gave me my room. I go up to my room, and it’s actually already in use. Went back down, (with all my luggage again) to tell him there’s someone in that room. He never apologized for making that mistake. All he said is “here’s another room”. Go up to the room. There’s no shampoo. The lamps didn’t work. There was a hairball on the desk. The drawer was dirty and sticky. Furniture was severely scraped and chipped. Only good thing abo... read more
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. We also apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels ... read more
I thought the property was very clean. Staff was great.
Business response:
Thank you for your wonderful summary pertaining to your stay at Extended Stay America. Our team strives to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We value your business and look forward to seeing you again soon. Sincerely, Hotel Management
Ghetto fab What can you expect for $60 per night!
Business response:
Thank you for being our guest. We are glad your overall stay was satisfactory, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I booked Lodging with Expedia. Expedia set up a pending charge on my Credit Card in Expedia's name. Upon my arrival, I presented Expedia's confirmation letter. The Lodging facility stated that their policy demands a pending Credit Card charge in their own name. With two pending charges for the same booking, I've instructed my Credit Card company not to pay Expedia's.
Business response:
Thank you for visiting us. We are sorry for the inconvenience you experienced at the time of checking in. We hope the issue is resolved to your satisfaction. If you need any further assistance feel free to reach out at our front desk, our associates would be happy to assist you. Thank you again, and we hope to have the chance to make it up to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 4.2 star rating with 1,294 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.