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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair and quiet It was good rest for one night
Business response:
Hossein, thanks for choosing Extended Stay America for your needs. It is nice to know you had a comfortable stay with us and our offerings were to your satisfaction. On behalf of everyone here, we invite you to stay with us again the next time you visit our area. Sincerely, Hotel Management
Could be better The room had a strange Oder, and in the bathroom the toilet had unpleasant stains on it.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the area. We loo... read more
Very clean place , Enjoyed my 4 night there. I was up for training. Would totally stay again.
Business response:
Robbin, thank you for being our guest at Extended Stay America. We are delighted to know you liked your well-maintained room and enjoyed your stay thoroughly. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Convenient Last minute booking. It was quick in/out and very close to where I needed to be. No problems or issues. Room was comfortable and clean.
Business response:
Thank you for being our guest at Extended Stay America. We are thrilled to know you were comfortable here and that our location was convenient for your needs. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management
Hotel close to office Room was clean but I paid for a queen size bed but my room bed was a full size. The bed was hard not soft and the sheets were not soft and comfy. Being the hotel is close to the office I would stay again when the snow becomes bad. Live far from the office. The hotel comes in handy.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and that our location was ideal for your visit. However, we are sorry for the issues you had in your room and regret the inconvenience it caused. We have shared your concern with our team to ensure it never happens again. We look forward to seeing you again soon! Sincerely, Hotel Management
Business response:
Keith, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your overall stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management
Great Hotel for the price The staff was terrific and was very kind in getting us situated. The room, especially for the price was great. I would certainly be going back again to book another stay at this place!
Business response:
Jack, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you were treated exceptionally well by our staff and that we were able to meet your expectations at a great price. Everyone from our team has appreciated you for highlighting their efforts. Reviews such as yours mean a lot! Thank you, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Business response:
Julian, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Good for what you pay, but maybe you should avoid. In general, this place was...OK. I mean, I didn't pay a lot, so perhaps I shouldn't complain. However, there were some standout problems. First, when I checked in, the front desk agent (Latasha) was on the phone. No, not the hotel phone. Her cell phone, earbuds and all. She had been talking on the phone all through the (visibly annoyed) couple checking in ahead of me, and continued to do so all through my check-in. It was very clearly a personal call, and she would only spe... read more
Business response:
Andrew, thank you for staying with us. We are glad to read you liked our affordable rates and the complimentary parking facility. That being said, we are sorry for the issues you experienced with our front desk and with your room. Your concerns have been shared with our team and we are redoubling our efforts to correct these issues going forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.