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Extended Stay America - Chicago - Elmhurst - O'Hare
- Hotels
- Elmhurst, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
550 W. Grand Ave., Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Monte, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Besides waiting to check in and no one at the desk which would be understanding if busy but talking in back and all you here is swearing and gossiping like teenagers is very unprofessional at any customer service job. Then the room has cob Webs every in the room crack sinks and a very Unpleasant smell in the room as well. I've been here before long ago and it has definitely changed for the worst. It use to be very well maintained and clean looking now it looks more like a dump. Sorry.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Quick stay I had a room with a queen size bed. The bed looked as if it was quickly made up and not neat. The two desk chairs in the room, the seats were dirty. The microwave was not clean.
Business response:
Thank you for your review. We are sorry for the cleanliness issues you experienced in your room and regret the inconvenience it caused. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Simple stay Comfortable and reasonable price.The staff was nice and the studio look is all good.
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that you found us to be a good value. We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Jesus, thank you for your nice rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Using that hotel for all our employees that coming from out of state. No one ever complain.
Business response:
Thanks for choosing Extended Stay America for your employees' accommodation, It’s great to know we met all of your guest expectations. It was a pleasure hosting your employees, and we hope to see them again soon. Sincerely, Hotel Management
Business response:
Clayton, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
close to services In and Out went smooth. Heavy weather impact to Chicago but everything went well at hotel.
Business response:
Thank you for staying with us and for the terrific review! It seems like you had a great stay in every way, and that makes us very happy! Our entire staff at Extended Stay America works hard to meet and exceed our guests' expectations, so we're pleased we accomplished this during your stay. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the near future. Sincerely, Hotel Management
Business response:
Richard, it was a pleasure to have you as our guest at Extended Stay America. We are glad you enjoyed your time with us and hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Elmhurst - O'Hare
How is Extended Stay America - Chicago - Elmhurst - O'Hare rated?
Extended Stay America - Chicago - Elmhurst - O'Hare has a 4.2 star rating with 1,232 reviews.
When is Extended Stay America - Chicago - Elmhurst - O'Hare open?
Extended Stay America - Chicago - Elmhurst - O'Hare is open now. It will close tomorrow at 12:00 a.m.