Extended Stay America - Chicago - Gurnee

Business response:

Dear Guest, Thank you for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Claire, Thank you for sharing your experience. While we're glad you found the location convenient and the environment quiet, we sincerely regret that the condition of the room did not meet expectations. Cleanliness is a priority, and the issues you described do not reflect the standards we aim to uphold. Your comments have been shared with our housekeeping team for immediate review. We appreciate your honest feedback as we work to enhance the guest experience, and we hope to have the opportunity to welcome you again for... read more