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Extended Stay America - Chicago - Gurnee
- Hotels
- Gurnee, IL
About this business
Location details
5724 Northridge Dr., Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was put in a room with a broken toilet twice.
Business response:
Dear Albert, thank you for choosing our hotel. Please accept our apologies for the inconvenience caused due to the shifting of the room and having the same issue in both the rooms. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely Hotel Management
The front office person did not have our reservation and the hotel was overbooked. After driving by car across the country and being late at night, we went across the street and got a room there.
Business response:
Crystal, thank you for choosing our hotel and being our guest. We are genuinely sorry for the confusion regarding your reservation and for the inconvenience this caused at our front desk. Although we are confident that this is an isolated incident, this in no way excuses the fact that we failed to provide you with better customer service. We assure you that we will look into this matter from our end to see what went wrong to ensure such concerns are not repeated in the future. We completely understand your frustrations and a... read more
Gross Room was very old and looked nasty. There were stains on the carpet, no electrical outlet in between the beds, the elevator was very dirty also. When bringing items to my car on check out date there were two ladies at the front desk stating they saw and had a picture of a bed bug they found and killed. They wanted their money back. The lady then met up with me in the elevator and showed me the picture - sure enough was a bed bug that they put right on the hotel information sheet as proof. I want my money back too!!
Business response:
Thank you for your detailed review. We apologize for the mistakes made when servicing your room and for the concerns you outlined. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We will also review your additional comments appropriately and take action. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Inaccurate website description. Room was showing "available" on hotels.com website but there were none after being there at the hotel. I couldn't find other motels as all of them were occupied. Had really tough time finding a motel in the night at 12.
Business response:
Jeevan, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
This property is more of a temporary housing then a hotel. There are piles of garbage by the garbage can inside the back door as you went out to your car. We asked for clean towels the second thing never got them. If you just want hotels for a few nights I would suggest somewhere else.
Business response:
Thank you for your review. We are sorry for the cleanliness issue you encountered and apologize for the unsatisfactory service you received. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
They did not have a reservation and no room available fighting with Expedia
Business response:
Thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Unimpressed Room next door had people (sounded like adults and children) banging and screaming. Called the front desk just after 9 pm and they said they would “check it out” but quiet hours aren’t until 10 pm. Ok, fine. The screaming and banging continued until well after midnight and no one cared. Except me because obviously I couldn’t sleep with people banging on the wall by my head. Apparently people aren’t interest in teaching their kids basic respect for others. I’ve stayed here multiple times before but this is the las... read more
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Absolutely Nothing!!!!!
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Gurnee
How is Extended Stay America - Chicago - Gurnee rated?
Extended Stay America - Chicago - Gurnee has a 3.7 star rating with 1,182 reviews.
When is Extended Stay America - Chicago - Gurnee open?
Extended Stay America - Chicago - Gurnee is open now. It will close tomorrow at 12:00 a.m.