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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sadly disappointed This was not a cheap place...$150 per night, and the worst part of our stay (besides having no toilet paper or coffee), was when my GF left her glasses after we had left. She called and was told they were found and would be shipped out to her address. Never happened. Repeated calls left and never returned. She had to spend another $500 on new glasses. We will never again stay there. We felt like anything we asked for was too much...
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Short time visitor no! Long term visitor? The door key would not open the door. Went back downstairs and got a new one, this one worked but the room was not made up yet. So we got assigned to a different room which was a little better. Kitchen floor was damaged, bath tub needed to be calked, the Hotel does not even have an ice machine. (Why would you book a one night stay customer if you can't even offer an ice machine?) We just don't carry a bag of ice with us all the time. Free Breakfast! Of course it is no one in there ri... read more
Business response:
Our goal is to provide every guest with an exceptional stay, and we regret this was not your experience. We have full size refrigerator in all our rooms which includes ice trays for your convenience. Therefore, we do not have ice machines on our property and apologize for your disappointment. I have shared your concerns with the appropriate team in an effort to improve our facilities and service moving forward. Please consider giving us another chance to redeem ourselves in the future. Sincerely, General Manager
Never again My bath tub was dirty, told the front desk never was able to take a shower checked out the next day went another hotel, first and last time staying at this hotel.
Business response:
Linda, we apologize for the cleanliness issue you had in that bathroom of your guest room and regret what transpired. I have addressed this matter with my housekeeping team immediately to take corrective action so that it does not happen again. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
COCKROACHES!!!!!! Awful. The people are rude as ever at the front desk. The lady told me to get the toilet paper out of their own office...lazy and worst of all COCKROACH INFESTATION!!!! ABSOLUTELY DISGUSTING! THERE WERE BABY COCKROACHES EVERYWHERE! PLACE NEEDS TO BE SHUT DOWN!
Business response:
On behalf of the entire team, please accept my sincerest apologies for not living up to your expectations. Although we have a scheduled pest control at our hotel, I will immediately address this matter with the head of our Housekeeping Department and housekeeping associates in detail so such instances do not happen again. We hope you will consider giving us another opportunity to prove ourselves. Sincerely, General Manager
Breakfast Not Included, Disgustingly Unclean Disgustingly unclean - check inside the lamps for unknown mess. I intentionally booked this hotel because "Breakfast Included". NOT INCLUDED. Packaged muffins and mini granola bars ARE NOT BREAKFAST. At 7:30am on Saturday, no coffee. NO COFFEE! I had to ask the front desk person for coffee. "Oh, it's coming." "When?" "When I go get it." "Please get it now." On Sunday, by 9am all of the above mentioned mini granola bars and muffins were depleted. NO BREAKFAST. hotels.com - please c... read more
Business response:
Alicia, please accept my sincere apologies for the issues you encountered with the cleanliness of our property as well as with our grab-and-go breakfast. We were disappointed to read that we did not live up to your expectations, and we are truly sorry your stay was anything less than exceptional. I have shared you feedback with our management and housekeeping to do the needful. We hope you will consider giving us another chance to make it up to you. Sincerely, General Manager
I was disappointed with the cleanliness of the room. The bath tub needed to be caulked and the toilet had rust spots in it which made it look filthy. We stayed for two nights and housekeeping did not attempt to make our bed or clean the room. I went to the front desk to request it around 3 p.m. which was hard to do because there was no one on duty at the registration desk. When someone arrived they assured me that it would be done. Not impressed at all!
Business response:
Vanessa, thank you for providing us with details about your stay. We sincerely apologize that our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer it to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We would appreciate another opportunity to provide you with an excellent stay. Sincerely, General Manager
It will do It's ok. In a crunch. Not terrible, not great.
Business response:
Patrice, I apologize for the disappointing stay you had with us. We never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest. I hope we have a future opportunity to restore your confidence in us. Sincerely, General Manager
Nasty and unprofessional So I booked an night away for me and my boyfriend when checking in the women at the front desk was helpful and the process was quick do to me reserving a room prior to walking in . However when getting to the room I noticed that the bathroom tub was filled with hair not mine there where no towels in the washroom it looked as if they just made the bed and left . I went to the front desk to voice my concerns and the gentleman at the desk stated that there where no more rooms so I had a choice of stayin... read more
Business response:
Sonia, It was disheartening to read that we did not live up to our standards this time, and we're truly sorry your stay was less than satisfactory. We regret the cleanliness issues with your room and for your experience with one of our staff members This is not acceptable, and we have addressed your comments with the respective teams to ensure they deliver excellent service, all the time. We value your patronage and hope you will consider giving us another opportunity to serve you and your boyfriend better in the future. Si... read more
Not the greatest for the amount of money paid. Dirty rooms and no toilet paper. Shower not clean.
Business response:
Please accept my apologies for the experience you shared in your feedback. I was disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guest, and I am sorry we overlooked something during your stay. I will discuss your feedback with my staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.