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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs more house cleaning work The room didn't have towels. The bath tub looked like it had not been cleaned from a previous stay. I found hair all over the room. We had to wait a good 10 minutes for the elevator that seemed to be broken.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Room was dirty. Had to ask two days in a roll for cleaning.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Place was very dirty. Had to sleep on the coach Overall place was dirty. Need a day more. The staff was not available upon arrival. We had found hair in various spots on the bed . Hair in the bathtub dirty towels and dirty overall it was nasty .
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. S... read more
Hair There was hair on the toilet seat before I even used it. Hair everywhere in the room. Trash under the bed, and there was mold in the bathroom.
Business response:
Angel, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Tried to different rooms, both so dirty. Tried 2 different rooms, both so dirty. The staff was prompt and friendly when we needed to switch rooms because the first one was so dirty. The tub was gross. The sheets were not clean. There was something really gross running down the front of a picture frame on the wall. There was a duck tape on the wall? The bathroom floor was sticky
Business response:
Please accept my sincere apology for the difficulties you encountered with our rooms. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Check in was at 3. I waited till 3:25 and still no one at the front desk. I came back 30 min later and checked in. Lobby was dirty as well as all common areas. Once I got into room. It stunk and bed looked like it was used in a bad 70’s porn. Worn in middle with stained and holes in the sheets. I will never stay at an extended stay ever again!!!!!!!
Business response:
We apologize for the wait time issues you had at the time of check-in and that the cleanliness was not up to the mark. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Great location but dingy and careless staff. Dirty room. Bath tub mildew. Leaky sink took our only trash can out of use. Whole hotel smelled like smoke. First night elevator stopped working due to power outage and was out till next day.
Business response:
Thank you for your feedback. We are truly sorry the condition of the hotel mentioned was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we... read more
Room was dirty no toilet paper. The staff was not dressed professionally.
Business response:
We are disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.