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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Oakbrook Extended Stay - pretty ghetto... I've stayed at other Extended Stay hotels before so i thought this one specially located in Oakbrook would not disappoint. Well this was very disappointing. Here are my issues: As I checked in, had to wait for a receptionist for about 15 minutes - nobody else around. The cooking odor in the lobby was almost unbearable - it's Extended Stay so maybe some folks cooked their meals. I finally got to the room - not too bad - but the 2nd lock on the door was broken - hope 1 lock is good e... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Meh I stayed here for 1 week. Thankfully the room was free of bed bugs but this hotel has yet to be renovated so the counters were warped with holes, the carpet was dirty, and the linens were worn through in spots. I also noticed small beetle bugs on the kitchen counter and bathroom floor - I later determined that they got in under the door. I arrived pretty late at night so after my surface inspection of the room, I collapsed in the bed. The next morning I went to shower and found multiple hairs (possibly pubic) in the tub.... read more
Business response:
Thank you for your feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We invite you to come back and validate the changes we will be implementing and to experie... read more
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we failed in doing so while you were here. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, General Manager
Brown stuff on my towels We waited for 30 mins before someone came to the front desk. Our towels were disgusting and our sheets had cigarette burns, not to mention it smelled like cigarettes (suppose to be non smoking )
Business response:
Mario, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
Dirty, broken First room,sink in bathroom not attached to counter, hair in bed, broken table n chair.2nd room couldn't get into. Rm3, moldy bathtub, empty liquor bottle n cabinet.
Business response:
Carla, we appreciate your candid feedback about your visit. I apologize for all the inconvenience you encountered with the rooms allotted to you which made your stay a disappointing one. We will share your concerns with our team and management to ensure such situations aren’t repeated. Thank you for staying with us, and we hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Needs a face lift This property needs a true house cleaning from the property to the staff
Business response:
Cindy, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with ... read more
Roaches They have roaches
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We deeply regret the inconvenience caused, and please consider choosing us again so we can make your next stay pleasant in every respect. Sincerely, General Manager
Worst hotel Ever! Never Again! Checked in "After" 3pm. Gave me a room that had NO sheets on the bed, bedspread on the floor, door was open, obviously it was still being cleaned but nobody was in there cleaning it. Went back to desk, gave me another room, had NO towels! And NO toilet paper! NONE! went back to the desk had to wait for towels, they sad they were drying?! Went to get coffee next morning at 7:30am and pot was EMPTY. Breakfast was granola bars and muffins ONLY!?! Room floor was NOT vacuumed and bathroom floor was ... read more
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We're sorry you experienced so many difficulties during your stay with us. Our management team is taking steps to ensure future guests do not encounter the same issues. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, General Manager
Business response:
Brandon, I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.