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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
CC x2 I will only pay cash next time I stay there I was charged twice $64 but only stayed one night call staff member an said there system only charged me once but my bank (chase) statement shows different. So I waited a few days an the payment was still on there my bank had it removed an is looking into it but there's still a possibility that they may reverse the charges and I will have to pay the $64 no one at or for the hotel seem to know where the $64 went.
Business response:
Thank you for being our guest and for taking time to lave feedback. We apologize for the mix-up with your charges and the inconvenience this caused you. Our goal is to provide exceptional service to our guests, and we're sorry this was not your experience. Thank you for bringing this to our attention so that we can take the necessary actions to ensure this is properly addressed. If you are still in doubt, please feel free to contact our general manager directly to provide more information about your charges. We hope to have ... read more
Dirty room/rude staff I needed a double bed and the guy was rude as though I was asking for too much then he finally said he only had suites available. Naturally they were much higher! The room was dirty, there was food left in the refrigerator and empty bottles of gaterade on the floor. No bedding for the sleeper sofa (which was gross and you could feel the springs) I had to call to ask them to bring some up and they brought one grimy looking flat pillow for it! To top it off there was only one (used) roll of toilet paper !... read more
Business response:
Mamie, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
SPEND MONEY TO STAY ELSE WHERE Door was hard to open because of previous damage. Restroom was not clean, trash was left under the sink , You can hear the night staff going in and out of a room All night and can hear the front desk phone ringing . Breakfast sucks and good luck getting front desk help
Business response:
I apologize for not delivering the experience you expected from us and regret the inconvenience caused to you during your stay. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Your comments about our grab-and-go breakfast have also been shared with our Brand Leaders to assist them when selecting new breakfast offerings. We would like to regain your trust and hope you ... read more
Cheap Cheap hotel and staff doesn't really care. I stayed here for 7 days they didn't clean my room not even once, even though I went to the front desk and asked them to clean it. I even had to go downstairs to get myself a new set of towels. But hey...it's cheap
Business response:
Please accept our sincere apologies for not living up to your expectations and regret the inconvenience it caused. We strive to provide a better hospitality to all of our guests, but we obviously let you down. We provide thorough training for all associates, and we will redouble our efforts. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Horror It was a bad experience and I'm tired of sending emails because no one is doing anything
Business response:
Please accept my apology for not living up to your expectations during your visit. We are extremely sorry the issues you encountered while you were here. Please feel free to reach out our front desk as we will be happy to assist your needs. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
STAY AWAY. No help, no one at desk day or night.
Business response:
Leonard, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
No comment - just that terrible No comment - would take a book to describe how terrible the experience was. Management was almost non available and not helpful unless you seek after them. No forward services attempts - just unhosiptiable
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Worst hotel is extended stay America. I would request all the travellers not to book this hotel to stay. This is one of the worst hotel I have ever experienced.
Business response:
Rudra, we want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will consider giving us another chance so that we can provide you with a much better visit. Sincerely, General Manager
Horrible I stayed for two days, Sunday and Monday. They don't do room service unless you stay over 5 days or so they said. If you request towels, you need to go to the front desk and track down the person. They advertise free breakfast, Lie, all they have muffins and some granola bars. Didn't even had coffe on my second day. The sheets on my bed smelled like body odor and had hairs that looked horrible like pubic hair, oviusly didn't even bother to change and put clean ones. Definitely wouldn't recommend this Hotel, that... read more
Business response:
Thank you for your review. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.