Extended Stay America - Chicago - Lombard - Oak Brook

Anonymous 

on Expedia

7 years ago

Place was very dirty. Had to sleep on the coach Overall place was dirty. Need a day more. The staff was not available upon arrival. We had found hair in various spots on the bed . Hair in the bathtub dirty towels and dirty overall it was nasty . 

Angel 

on Expedia

7 years ago

Hair There was hair on the toilet seat before I even used it. Hair everywhere in the room. Trash under the bed, and there was mold in the bathroom. 

Anonymous 

on Expedia

7 years ago

Tried to different rooms, both so dirty. Tried 2 different rooms, both so dirty. The staff was prompt and friendly when we needed to switch rooms because the first one was so dirty. The tub was gross. The sheets were not clean. There was something really gross running down the front of a picture frame on the wall. There was a duck tape on the wall? The bathroom floor was sticky 

Anonymous 

on Expedia

7 years ago

Check in was at 3. I waited till 3:25 and still no one at the front desk. I came back 30 min later and checked in. Lobby was dirty as well as all common areas. Once I got into room. It stunk and bed looked like it was used in a bad 70’s porn. Worn in middle with stained and holes in the sheets. I will never stay at an extended stay ever again!!!!!!! 

Anonymous 

on Expedia

7 years ago

Great location but dingy and careless staff. Dirty room. Bath tub mildew. Leaky sink took our only trash can out of use. Whole hotel smelled like smoke. First night elevator stopped working due to power outage and was out till next day. 

Anonymous 

on Expedia

7 years ago

Room was dirty no toilet paper. The staff was not dressed professionally. 

tony 

on Expedia

7 years ago

CC x2 I will only pay cash next time I stay there I was charged twice $64 but only stayed one night call staff member an said there system only charged me once but my bank (chase) statement shows different. So I waited a few days an the payment was still on there my bank had it removed an is looking into it but there's still a possibility that they may reverse the charges and I will have to pay the $64 no one at or for the hotel seem to know where the $64 went. 

Mamie 

on Expedia

7 years ago

Dirty room/rude staff I needed a double bed and the guy was rude as though I was asking for too much then he finally said he only had suites available. Naturally they were much higher! The room was dirty, there was food left in the refrigerator and empty bottles of gaterade on the floor. No bedding for the sleeper sofa (which was gross and you could feel the springs) I had to call to ask them to bring some up and they brought one grimy looking flat pillow for it! To top it off there was only one (used) roll of toilet paper !... read more