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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away !!! Dirty smiley hair on the floor in the bed every where I believe they never clean the room I will attach photos , they didn't change the bed sheets and pillow cases I asked for fresh sheet I replaced by my dark and yallow spots every wher on the pillow and mattress self matress and pillows my advice stay away the only thing good about this hotel is the 2 ladies in the front desk they were very friendly
Business response:
Sam, thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Falta de limpieza Los utencilios para la cocina todos sin lavar la ducha sin limpiar la verdad un desastre
Business response:
Alexis, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, Hotel Management
The only good thing i can say is they allowed me to check-in early. The first room I was given, when I walked in the maintenance guy scared the living day lights outta me. He was fixing something.. the hotel is supposed to be smoke free, that room reeked of cigarette smoke and the maintenance guy body order. They put me in another room on a floor where construction or remodeling was going on so needless to say I didnt get much rest with all the noise literally right outside my door. The room didn't smell bad but it didnt sme... read more
Business response:
We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered and the inconvenience they caused. You deserved a clean, comfortable & stress-free stay, and we did not live up to your expectations. We assure you that what all you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We sincerely hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Mana... read more
Do Not Book Disgusting
Business response:
Angel, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Never again When we checked in they asked to have another credit card on file, said other credit card would not be charged, and it was. I have been trying to get ahold of them all day, left a message to the manager, and still can't get this charge off my credit card. Never staying here again, I do not want to be charged twice the amount I am supposed to be.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the misup regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Bad hotel First the WiFi is not working and there was no hot water for almost 2 days and they refuse to fix that.
Business response:
Yaqoob, thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take actions to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Was ok for the price Staff is friendly but it’s hard to get some of the simple things you should have in a room, such as towels
Business response:
Thank you for your review. We are pleased to know you had a pleasant visit and were impressed with the service provided by our staff. However, we are sorry you were unhappy with our hotel policies. Please know, fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for the feedback you provided and we hope you will stay with us again soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We sincerely apologize for not living up to your expectations. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing a good facilities and service. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Worst hotel ever. Check in lady was nice but stepping in hotel room was worst experience ever. Whole room stink like cigarette smell. It was hard to breath. Trash can had still cigarette sitting in it. We checked in 9ish pm but got up early morning to leave. It was very bad & uncomfortable. I would like my money back.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.