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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty dirty dirty Filthy hotel and rude staff, couldnt even sleep it felt as if bugs were there all night do not pick this hotel i wont again. ooh and btw breakfast is one of two cereals. Awful
Business response:
Thank you for your review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favourable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Bugs in room Went into the room and there was spiders and other bugs in the bathtub. In the counter were little beetle like bugs all over. Did not stay at all. Still waiting to get my refund back
Business response:
Thank you for sharing your feedback. We apologize for the unpleasant experience during your recent stay. As your review is anonymous, we would appreciate more information so that we may investigate this matter and properly follow through. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Don’t stay at extended stay There was the smell of marijuana in the hotel Room service didn’t clean my room I had to ask for clean towels over all stay was terrible I wish I could have gotten my money back I wouldn’t want to wish this hotel to my worst enemy !!!!!!!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Unhappy No bedding and room not clean. Customer service just poor. Offered no assistance when informing them of the conditions of room nor a discount.
Business response:
Demarlo, thanks for evaluating your stay. We apologies for the service issue you encountered while here. We have shared your concern with our front desk team and have taken actions to ensure we do not repeat these issue in the future. We are reviewing the situation as a training tool to improve our procedures and make sure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
The night work was very rude and a racist to me and my company
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
Nice Room. First Inwill day that I got a nice room very cofty, but when no one comes to clean the room during the day, that’s terrible! I stayed two nights here, the first day was ok but when I returned at night for the second night and found the room just like you left it, everything else falls apart. I when to let them know to the front desk about my room is not clean, all they said was “I’m sorry, no one is here to clean your room” . Also, not a complain but it was listed that has “Free breakfast” and all there is is Free... read more
Business response:
Thank you for your recent review of your stay. We apologize for your disappointment with your stay at our hotel.Since we are an extended stay property, we provide housekeeping service to guests who stay eight or more nights; however, this service is always available upon request for an additional fee. In response to your feedback,we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals as well as providing each guest with professional customer service. W... read more
horrible no amenities. room smelt of burnt gas stove and food. towels had hair pieces of all colors.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Dirty Room was dirty AC didn't work room was dirty AC didn't work hair in sink clogged up request the towels never got them no housekeeping had to switch rooms twice hairs on desk bears in the refrigerator daughter found pill on floor
Business response:
Will, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.