This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mast place to stay Horrible and it was nasty and out of order
Business response:
Dear Deatra, We would like to apologize for the experience you had during your visit. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope that you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is a memorable one. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management
Not good Breakfast not as described and the key card maker was not in working condition. Room was dirty and fold out bed didn’t have sheets or blankets or anything. Was able to acquire a sheet and a blanket. But no pillows. Place stinks
Business response:
Dear Josh, Thank you for sharing your review and the details surrounding your recent visit. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will stay with us again so we can show... read more
The room was dirty. I spilled water on the floor and when I wiped it up the paper towel was filthy black. Under the bed I found a used band aide. The sink stopper was forced down in the bathroom and would not drain. We stuck a spoon in it to help the sink drain but it was slow. I asked three times to get the basic two cups, glasses, plates and silverware. I had to call three times and then I went down and picked it up. The guest general meeting room was closed and blocked off for an apparent leak in the ceiling????? This was... read more
Business response:
Dear Monica, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I recently stayed at this hotel and I must say that my experience was extremely disappointing. The internet went down during my stay and when I reached out to the front desk for assistance, I was quickly pushed to call a helpline with no attempt to troubleshoot the issue. It was later revealed that there was a hotel-wide outage, which could have been communicated more effectively. To make matters worse, the front desk staff, including the manager Crystal, displayed unprofessional behavior. When I asked to speak with the mana... read more
Business response:
Dear Lakesha, Thank you for sharing your detailed feedback. It's concerning to learn about your experience with the internet service and the communication from the front desk. Professionalism and attentiveness are essential, and we're sorry if you felt let down. The situation with pests is also not up to standard, and this will be addressed immediately. Your comments will be reviewed to help us improve and better serve guests in the future.Sincerely,Hotel Management
Wasn’t clean at all … had to change rooms a couple times
Business response:
Dear Kendrick, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Further, we are sorry for the inconvenience caused by the multiple times changing of the room. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Ho... read more
Disappointing stay Not the best experience...the service desk ran out of key cards, which wasn't very convenient. When asked for extra towels we were told that we needed to bring the used towels we used to exchange for clean ones. There were strange smells coming from the room next door. There was no late check out. Just not the quality expected from Extended Stay America. I acknowledge that this is not a 4/5 star hotel but this location can and should do better.
Business response:
Dear Kenyatta, Thank you for sharing your experience with us. We apologize that our hotel did not meet your expectations. We’re sorry for any inconvenience regarding the key cards and that we could not offer you a late check-out. Also, any disappointment is regretted due to issues with the towel and the overwhelming fragrance from the neighboring room. Your feedback is invaluable, and we will use it to enhance our services for our guests. We hope to have another opportunity to welcome you back and provide you with a more fav... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.