This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I recently stayed at this hotel and I must say that my experience was extremely disappointing. The internet went down during my stay and when I reached out to the front desk for assistance, I was quickly pushed to call a helpline with no attempt to troubleshoot the issue. It was later revealed that there was a hotel-wide outage, which could have been communicated more effectively. To make matters worse, the front desk staff, including the manager Crystal, displayed unprofessional behavior. When I asked to speak with the mana... read more
Business response:
Dear Lakesha, Thank you for sharing your detailed feedback. It's concerning to learn about your experience with the internet service and the communication from the front desk. Professionalism and attentiveness are essential, and we're sorry if you felt let down. The situation with pests is also not up to standard, and this will be addressed immediately. Your comments will be reviewed to help us improve and better serve guests in the future.Sincerely,Hotel Management
Wasn’t clean at all … had to change rooms a couple times
Business response:
Dear Kendrick, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Further, we are sorry for the inconvenience caused by the multiple times changing of the room. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Ho... read more
Disappointing stay Not the best experience...the service desk ran out of key cards, which wasn't very convenient. When asked for extra towels we were told that we needed to bring the used towels we used to exchange for clean ones. There were strange smells coming from the room next door. There was no late check out. Just not the quality expected from Extended Stay America. I acknowledge that this is not a 4/5 star hotel but this location can and should do better.
Business response:
Dear Kenyatta, Thank you for sharing your experience with us. We apologize that our hotel did not meet your expectations. We’re sorry for any inconvenience regarding the key cards and that we could not offer you a late check-out. Also, any disappointment is regretted due to issues with the towel and the overwhelming fragrance from the neighboring room. Your feedback is invaluable, and we will use it to enhance our services for our guests. We hope to have another opportunity to welcome you back and provide you with a more fav... read more
Dirty and unsafe. Staff were very kind. I did not stay at this hotel
Business response:
Dear Renae, Thank you for your candid feedback. We are glad that you were pleased with our polite associates. However, we apologize for the issue you encountered regarding the cleanliness. It is a regret knowing that you had to leave us earlier than planned. Please know, our security team is well-trained, as our top priority is the security of our employees and guests. We hope to welcome you back again. Sincerely,Hotel Management
Free breakfast is a scam here
Business response:
Dear Kamal, Thank you for your feedback. We're sorry to hear that the breakfast did not meet your expectations. Your comments are important, and we will review our breakfast offerings to ensure they meet our guests' needs. We hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
The carpet was stained and the iron wasn't working
Business response:
Dear babatunde, Thank you for bringing these concerns to our attention. We sincerely apologize for the stained carpet and the malfunctioning iron you encountered during your stay. Your feedback is crucial in helping us improve our accommodations. Rest assured, we will address these issues with our housekeeping and maintenance teams. We hope to provide a better experience for you in the future.Sincerely,Hotel Management
Dirty
Business response:
Dear Jeffrey Barrett, Thank you for your feedback. We take cleanliness very seriously and are committed to providing a comfortable stay for our guests. We are sorry to hear that your experience did not meet your expectations. Your comments will be shared with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope you might consider staying with us again.Sincerely,Hotel Management
The had dirty towels and old drinks and food left in the fridge, bath tub some old . Need update ASAP. Will never here again. So disappoint. For the Oak Brook area
Business response:
Dear Sharon, We sincerely apologize for the experience you had during your stay. Cleanliness and comfort are top priorities, and it's clear we did not meet these standards. Your feedback about the towels, refrigerator, and bathroom condition is important and will be addressed with our team immediately. We regret any inconvenience this caused and appreciate you bringing it to our attention.Sincerely,Hotel Management
First room assigned to me reeked smoke, nasty carpet, walls were discolored and hair was in the bathtub. It was so bad I requested another room, the staff was nice and found a better room for me otherwise I would have left and found another hotel. I was only staying for one night thankfully. I don’t recommend staying at this dirty place.
Business response:
Dear Ericha, We regret to hear about the initial condition of your room and sincerely apologize for the inconvenience. It is reassuring that our staff could promptly relocate you to a more suitable accommodation. Cleanliness is paramount to us, and your feedback will be used to address these concerns with our housekeeping team. We appreciate your candidness and hope to provide a more pleasant experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.