Extended Stay America - Chicago - Midway

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We are thrilled to read that you loved our convenient location which was perfect for your needs. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We apologize that your room had an odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for the review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Marquis, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Your comments about the reservation issue have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Omar, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Taneah, thank you for your review. We're sorry you were unhappy with our housekeeping services. Please know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Please accept our apologies for the odor you experienced in your room. We assure you that we have discussed your feedback with our housekeeping team and has asked them to deep clean the room to remove the smell. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management