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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no ice trays, no ice bucket, no ice machine. There was a kitchen with no working stove, no paper towels. Limited tv channels, air conditioning didn’t work. It was the worst room I ever stayed in.
Business response:
Dear Anniece, Thank you for taking the time to share your experience. We sincerely apologize for the multiple inconveniences you encountered during your stay. Your feedback highlights several areas where we fell short, and we regret any discomfort this may have caused. We understand your expectations were not met and are actively reviewing these concerns with our team. We hope you'll consider giving us another chance to exceed your expectations and show you the flawless stay we are known for providing. Sincerely, Hotel Manag... read more
This is a residence hotel. We felt unsafe from the moment we arrived. There was no public bathroom for use in the lobby/common area. There was so much going on we couldn't sleep until around 2 am only to be awakened by screaming and fighting in the hallway outside our door around 4 am. Will never stay there again.
Business response:
Dear Lisa, Thank you for sharing your experience. We're truly sorry to hear that your stay was uncomfortable and that you did not feel at ease during your time with us. While our goal is to provide a welcoming and restful environment for all guests, we understand that certain circumstances impacted your visit. We will share your message appropriately as we are committed to enhancing our services on all levels. We hope you will consider giving us another opportunity in the future. Sincerely, Hotel Management
I went into my room and turned right back around and booked at another hotel . Absolutely not!
Business response:
Dear Karyna, We are truly sorry your experience fell so far below expectations. It’s disappointing to know the room did not meet your standards, and we regret the inconvenience this caused. Your feedback is important and has been shared with our team to ensure improvements are made. We hope you will consider giving us another opportunity in the future to provide a more comfortable and welcoming stay. Sincerely, Hotel Management
When we checked in bathroom sink sprayed all over because faucet aerator was missing, bathtub faucet dripped 24/7, and several light bulbs not working. Complained for three days but nothing done. Cleanliness lacking.
Business response:
Dear Michael, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We hope to have another occasion to host you in the future and provide you with the seamless stay you dese... read more
I wish it was better Our room wasn’t too bad, kinda outdated but the gentleman at the front desk was lovely! The room has food in the fridge from the previous people that stood there and in the bathroom there was used towels in the shower. The bed was fortunately clean, there was no plates, cups or utensils in the room… I then learned you had to ask for them at the front desk. Overall probably wouldn’t stay there again.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We're glad to hear the front desk team made a positive impression during your visit. It's always our goal to provide a comfortable and welcoming stay, and we’re sorry to learn that certain aspects didn’t meet your expectations. Your feedback is truly appreciated as it helps guide our efforts to improve. We hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
Not worth for money
Business response:
Dear Guest, Thank you for sharing your thoughts. We’re sorry to hear that your experience didn’t align with your expectations. Providing a comfortable and welcoming environment is important to us, and guest feedback plays a valuable role in helping us improve. We are continuously working to enhance the overall quality of each stay, and we hope you’ll consider giving us another chance in the future to deliver a more enjoyable visit. Sincerely, Hotel Management
Overhaul & Cleaning!! Not clean, woke up to roaches on the counter. Wife and I slept 2 nights and were disappointed. Hot water took awhile for a shower. Only reason why we stayed is all the events happening had the hotels booked or ridiculous prices.
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry that your stay fell short of expectations. Your concerns about hygiene and comfort are taken seriously, and we regret the inconvenience you and your wife encountered. This does not reflect the standards we strive to maintain. Our team is actively reviewing the situation to ensure stronger oversight and preventive measures. We are committed to making meaningful improvements and hope for the opportunity to provide you with a more comfortable and satisfactory... read more
Roaches?! Roaches
Business response:
Dear Guest, Thank you for bringing this matter to our attention. The presence of pests is absolutely unacceptable, and we deeply regret that your experience was impacted in this way. Our team is fully committed to maintaining high standards of cleanliness and quality accommodations, and this concern will be addressed promptly with the appropriate department. Your feedback serves as an important reminder of our responsibility, and we will take all necessary measures to ensure that future visits meet expectations for comfort a... read more
The staff wasn’t polite
Business response:
Dear Guest, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,164 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.