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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room
Business response:
Dear Nicholas, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining high standards of hygiene is a priority, and we regret that your experience fell short. Your comments have been shared with our housekeeping team to ensure immediate improvements. We appreciate your input and hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Not what I was expecting. The staff was VERY friendly. The hotel was not what I was expecting. The first room had a stain on the sheets and smelled like weed. They changed our room immediately and offered many apologies. The 2nd room smelled much better. I didn’t like that every thing I needed such as extra towels worked on an exchange. Again not what I was expecting.
Business response:
Dear Bobi, Thank you for your review and for sharing your feedback. It will be a pleasure to share your compliments with our team members who assisted you. However, we genuinely regret the concerns you described. We will discuss the issues appropriately as we are always focused on improving our service so our guests have an enjoyable experience when staying with us.We look forward to your next visit and your following review. Thank you again!Sincerely,Hotel Management
Noisy, bed was awful, mold growing on bathroom ceiling, outlets in bathroom didn’t work, no hair dryer, hairs in tub and stains on shower curtain, broken shower rod, AC/heater unit made awful screeching sound 24-7, elevator was down when we arrived. Booked for 2 nights but found a different hotel for night 2. Would NOT recommend for solo female travelers. No chairs for table in kitchenette suite. Have to request shampoo/conditioner and any kitchenette items you may need. Front desk staff was nice. Too bad the rest was awful.
Business response:
Dear Jeanie, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced, including noise disturbances, maintenance issues, and cleanliness concerns during your stay. Your comfort is our top priority, and it’s clear we fell short in this instance. Please know that we are actively working to address these issues and improve our services. We appreciate your kind words about our front desk staff, and we hope you will consider giving us another chance for a much-improved ex... read more
The staff is rude and nasty
Business response:
Dear John, Thank you for reviewing your stay at Extended Stay America. We sincerely apologize for your experience and appreciate your feedback. Our team strives to provide excellent service, and we will address your comments to ensure a better experience for all our guests. We hope to have the opportunity to welcome you back and provide a more positive stay.Sincerely,Hotel Management
Yve staff is rudr and nasty
Business response:
Dear John, We appreciate you bringing your experience to our attention, as guest satisfaction is a top priority for us. We sincerely apologize for the behavior of our staff, as it does not reflect our commitment to providing a welcoming atmosphere. Your comments will be shared with our team to ensure we make the necessary improvements. We value your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Room’s door wouldn’t open. Electricity was jumping after 10-15mns. Don’t go there even if that’s the only you can afford. Trust me
Business response:
Dear Ibrahima, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced with the room door and electrical concerns during your stay. This is not the level of service we strive to provide, and we understand how frustrating and inconvenient this must have been for you. Your safety and comfort are our top priorities, and we are taking your comments seriously to ensure that our maintenance team addresses these issues promptly. We appreciate your feedback and hope you’ll consider staying ... read more
沒有早餐，只有自助麥片，每人一包。要自己帶上房間吃。
Business response:
Dear Guest, We are sorry our complimentary breakfast did not meet your expectations. Your valuable feedback will be shared with the appropriate leaders to ensure they understand our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to provide this feedback; we genuinely appreciate it. We hope to host you again whenever your travels bring you to the area, allowing us to provide a more enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,996 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.