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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Although the facility was quiet during the night and at least the shower worked (able to get hot water with water pressure), the staff was exceptionally rude, the elevator (when working) smelled like fish (we purchased air deodorizer and sprayed it each time we entered), the floors were somewhat sticky, much of the furniture was broken, the room smelled of cigarettes, and I had to "flip" the breaker in my room (IN THE DARK) without the front desk person even offering to assist (at least he told me where the breaker box was).... read more
Business response:
Dear Stacy, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and understand the frustration this must have caused. The comfort, safety, and service we aim to deliver were not reflected during your visit, and for that, we extend our sincere apologies. Your feedback has been shared with the appropriate teams for careful review. We remain committed to making meaningful improvements to serve our guests in the future better. We hope you will consider giving us an... read more
The outlets were dangerous, floor was dirty, half the outlets didn’t work
Business response:
Dear Amanda, Thank you for taking the time to share your feedback. We're truly sorry to hear about the condition of the outlets and the cleanliness issues you encountered during your stay. This is certainly not the experience we want our guests to have. Your comments have been shared with the team for prompt review and corrective action. We appreciate you bringing these concerns to our attention and hope you will allow us another opportunity to make amends. Sincerely, Hotel Management
Worst experience ever I booked 3 rooms all but one smelled of urine.. All the bathrooms and beds had a moldy smell.. the bathrooms had mold everywhere and in the rooms on the lamp shades.. we all are very itchy.. the rooms was not cleaned properly if ever. I’ve stayed at several extended stays this was is by far the worst.. It needs to be rehab so bad…no stars Was in town for a memorial
Business response:
Dear Tammy, Thank you for reviewing your stay. We are very sorry to hear about your experience, particularly during such an important visit. What you described falls short of the standards we aim to uphold, and we sincerely apologize for the condition of the rooms and the discomfort this caused. Your comments have been shared with the appropriate team for prompt review, and we are treating this matter seriously. We appreciate your past loyalty and look forward to the opportunity to provide the experience you rightfully expec... read more
Too much many paperwork to check in
Business response:
Dear kim, Thank you for staying with us and for sharing your comments. We hope your overall stay was pleasant, but we want it to be perfect. We understand that the check-in paperwork felt excessive, and we’ll certainly review this with our team to see how it can be improved. It’s wonderful to know that despite this, you had such a positive experience. We hope to welcome you back to Extended Stay America again soon! Sincerely, Hotel Management
My room was given to random people even though I paid in full weeks before my stay and when I requested a refund like I was prompted too because the guy at the front desk felt bad and told me too, I didn’t receive any type of response or refund back. As someone who works in the leasing and renting world, do not go to this hotel because they will not honor your reservation agreements
Business response:
Dear Sebastian, Please accept our apologies for not honoring your reservation and for the frustration this caused. What you experienced is not what we want for our guests, and we understand how upsetting it must have been. Your comments have been shared with the appropriate team for immediate review, including your concerns regarding the refund. Please reach out to us directly at the hotel, as we would welcome the opportunity to connect with you and make this right. We look forward to hearing from you soon. Sincerely, Hotel ... read more
The lady on the night shift was rude and unprofessional. Will never stay at another extended stay again due to my experience here
Business response:
Dear Brianna, Please accept our apologies, as well as our assurance that we will work to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback and hope you will return so we can provide you with the hospitality you deserve on your next visit. Sincerely, Hotel Management
The evening front desk clerk always has an excuse Not to do something.
Business response:
Dear Blair, We are sorry to hear about your experience with some of our associates during your stay. Providing helpful and attentive assistance is a priority for us, and we regret this was not the case for you. Your comments have been shared with our management team so we can address the issue directly, ensuring all team members uphold the level of service our guests deserve. We appreciate you bringing this to our attention and are grateful for your patience. We hope to regain your trust the next time you are in the area! Si... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,164 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.