Extended Stay America - Chicago - O'Hare - Allstate Arena

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know you liked our convenient location and that you had a comfortable time with us. That being said, we are sorry for not meeting your expectations in regard to our shuttle service. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Thanks for being our guest and sharing your review. Although you had an overall pleasant stay and liked our affordable price, we apologize as you couldn’t experience a good night’s sleep due to the maintenance and bedding issue. Your feedback for the HVAC unit has been discussed with the concerned team to check the machine and do the necessary repairs. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry for the inconvenience you had with regard to the comfort of the pull out couch. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to know you loved the clean environment and found us to be a great value in the area. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Aki, thank you for the four-star review of Extended Stay America and for sharing your experience. We appreciate your kind comments about our room and location which was ideal for your needs. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for posting your feedback regarding your stay at our hotel. We truly appreciated having you as our guest. We're sorry that we fell short in our service levels and our staff's reception to your requests. We have shared these concerns with our team so we can make immediate changes to keep this from happening again. Thank you again for your sincere feedback - it really helps us to improve our service. We hope you give us a chance to redeem ourselves on your next visit to the area. Sincerely, Hotel Management 

Business response:

Luis, thanks for being our guest. We are glad to know you liked our offerings and had a pleasant stay with us. However, we are sorry for the inconvenience caused with regard to the vending machine. Your feedback will help us improve going further. Thanks once more for choosing us, and we hope you’ll visit us again in the near future. Sincerely, Hotel Management 

Business response:

Dylan, thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was comfortable and that our service and facilities were to your satisfaction. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management