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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Delshawn, thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
The pull out bed was dirty; had a big blood period stain on it. Room for no smoking had lots of burn marks on counters furniture floor. Facility had no ice machine. Parking is very limited. But overall I would say the stay was good but feel facility needs some updates.
Business response:
Mark, thank you for your review. Although you were overall satisfied with your visit, we are sorry for the issues you encountered in your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Also our fully equipped kitchens with full-size refrigerator include ice trays for your convenience due to which we do not have ice machines on our property. We hope you will consider giving us one more chance so we can redeem ourselves.... read more
Business response:
Sonala, thank you for your kind rating and letting us know your stay at Extended Stay America was pleasant. Thanks again for being our guest, and we hope you will allow us to be of your service again in the future. Sincerely, General Manager
Adequate for our needs I dont like having to request a coffee pot and the desk clerk was a little abrupt when getting the pot for me as" they provide coffee in the morning at breakfast". i prefer to have my first morning cup in my night clothes in my room. She did not provide cream and sugar only coffee, cups and the pot. We had to go back down to request the creamer. The van driver was nice and we appreciated the shuttle to the airport.
Business response:
Sandra, thank you for taking the time to evaluate your stay. It’s a pleasure knowing you loved the service provided by our shuttle driver and had an overall nice visit. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Business response:
Greg, we appreciate you taking the time to post your review of Extended Stay America - Chicago - O'Hare - Allstate Arena. It’s a pleasure knowing you enjoyed being with us. I hope we have the pleasure of hosting you again soon. Sincerely, General Manager
Business response:
David, thank you for staying at Extended Stay America - Chicago - O'Hare - Allstate Arena. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
広い部屋でくつろぎ，朝夕は広い公園で散策も 従業員の親切度に差はあるが，必要な食器や足りないものはフロントへ行けばすぐに渡してくれ，ほぼ満足できる。割と近くにお大きいスーパーがあり，そこまでシャトルで送迎してくれる。好きな食べ物を買い，電子レンジで温めればよいので，疲れている時にわざわざ食事に出かける必要もない。空港から近いため，長い時間飛行機で疲れた後，シャトルで辿りつき，部屋が開いていればすぐに入れるのも魅力。
Business response:
Yu, thank you for choosing Extended Stay America - Chicago - O'Hare - Allstate Arena and for your review. We are so happy you had a pleasant stay and that our convenient location and your room along with the in-room amenities were to your satisfaction. With that said, we regret if any inconvenience caused and hope to see you again soon. Sincerely General Manager
Great place to stay Comfortable and very pleasant
Business response:
Susan, thank you for being our guest at Extended Stay America - Chicago - O'Hare - Allstate Arena. We are delighted to know you were comfortable here and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,776 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.