Extended Stay America - Chicago - Romeoville - Bollingbrook

Business response:

Wayne, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your suggestion regarding the breakfast offerings. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for reviewing your experience. Although from the rating it seems you had a pleasant experience, we are sorry for not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Thank you for choosing Extended Stay America. We look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Melissa, thank you for being our guest and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Your outstanding review of Extended Stay America made our day! We appreciate your comments about our excellent customer service and well-appointed room. We are so glad you were able to enjoy that during your stay, and we hope our hotel will be your preferred choice whenever you visit the area. Sincerely, Hotel Management