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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a pleasant stay, but the dresser drawer keep sliding open. Then there was noise in the hallway.
Business response:
Square, thank you for choosing to stay at Extended Stay America. We are happy your overall experience was enjoyable, but we are sorry for the noise and maintenance issues you encountered. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
The staff tried to accommodate for the delayed check in by giving us two rooms vs the double room we booked. The rooms smelled like smoke and they were run down.
Business response:
Thank you for being our guest. We're sorry we fell short of your expectations with regard to the rooms. Your comments about the accommodations being outdated will be shared with the concerned individuals planning a future renovation. Also, we have asked our housekeeping team to make sure your room receives a deep clean to remove the smell. We appreciate you bringing this to our attention and would love the opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Only there for one day very friendly and helpful front desk made us feel at home.
Business response:
Leon, thanks for the 4-star review of Extended Stay America. We are delighted to know you liked our service and that our courteous staff made your stay a home-like one. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Just made a quick 1 night stay - booked last minute. The staff was very friendly & attentive. Rooms were average - nothing too fancy, but clean. Bathroom was very clean, but unfortunately we did have an issue with the toilet not flushing properly the morning we were departing. Staff at the front desk seemed to take the issues quite seriously when brought to their attention at check-out. Overall, a good value for the price.
Business response:
Amy, thank you for sharing your feedback. Although you liked our service during your pleasant stay, we apologize for the maintenance issue. Your feedback will be followed up with the concerned team. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
The customer service of the front desk was wonderful. Overall the hotel felt outdated and need remodeling desperately. The bathroom toilet wasn’t properly cleaned nor the mirror. Top cover and blanket on bed didn’t look clean but bed slept good. Also, breakfast needs improving other than package muffins and snack bar. Location was in good distance to my travel destination.
Business response:
Thank you for taking the time to evaluate your stay. We are happy to know that you liked our courteous associates and convenient location. However, we are sorry for the cleanliness issues you had and the inconvenience it caused. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Lovely, pleasant stay The room was good Staff were very helpful
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Lolita, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Steve, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Hotel staff was amazing. The room and the hotel could use a little updating or a heavy cleaning.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you liked our courteous associates and were overall happy with your stay with us. That being said, we are sorry we missed meeting some of your expectations. Your feedback is of utmost value, and we will use it as a tool to improve ourselves. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 4.3 star rating with 814 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.