Extended Stay America - Chicago - Romeoville - Bollingbrook

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry for the issues you had in your room and regret the inconvenience it caused. We have shared your concern with our housekeeping as well as maintenance team to ensure it never happens again. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thanks for posting a review. We are happy to know you liked our affordable rates and had an overall comfortable visit. That being said, we are sorry for the cleanliness issues you experienced in your room. We have shared your concerns with my housekeeping team to take corrective actions. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jose, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Brennen, thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to ensuring a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Daniel, thank you for rating your visit to Extended Stay America. We are glad you had a great time. We welcome you again for all your future travels to our area. Sincerely, General Manager 

Business response:

Thank you for reviewing us. We are glad to know overall you had a satisfactory stay with us. However, I'm sorry to learn you did not like our housekeeping policy. Our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay. Nevertheless, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sin... read more

Business response:

Thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, General Manager