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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything about this hotel is dirty. Rude front desk staff. No housekeeping unless you stay more than seven days. I asked front desk for some gloves to clean my room and was told they are not allowed to give any gloves out. Mood all the sink in bathroom. Dried up blood on sheets I asked to switch rooms and I was told that there was no more rooms available. Stove didn’t work either.
Business response:
Dear Shiquita, We sincerely apologize for the issues you experienced during your stay. Your feedback is crucial for our continued efforts to enhance the guest experience, and we regret that we fell short of your expectations. Maintaining the comfort and cleanliness of our suites is our top priority. We will review your concerns with our housekeeping team to ensure a more satisfying experience for our future guests. Please consider this an isolated incident, and we would like to invite you back to experience the seamless stay... read more
Towells had stains and smelled bad. The room and hallway smelled bad
Business response:
Dear Robert, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.SincerelyHotel Management
Got a room that wasn’t clean and had to switch to a different room
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of rooms for all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us, and we appreciate your remarks about them. Please return on your next visit to the area so we can show you our commitment... read more
The hotel smelled like dog we could not walk without our shoes on because there was dog her we have to by our own broom to clean up. There were spider webs and spiders. 2 spiders in my make up bag. One of the burners on the stove were rusted and did not work
Business response:
Dear Ashley, Thank you for your feedback. Our goal is to offer a clean and comfortable environment; therefore, we apologize for the issues affecting your experience. We will take care of these matters right away. Thank you for choosing us, and we wish you safe travels and a wonderful experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,341 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.