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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got a room that wasn’t clean and had to switch to a different room
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of rooms for all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us, and we appreciate your remarks about them. Please return on your next visit to the area so we can show you our commitment... read more
The hotel smelled like dog we could not walk without our shoes on because there was dog her we have to by our own broom to clean up. There were spider webs and spiders. 2 spiders in my make up bag. One of the burners on the stove were rusted and did not work
Business response:
Dear Ashley, Thank you for your feedback. Our goal is to offer a clean and comfortable environment; therefore, we apologize for the issues affecting your experience. We will take care of these matters right away. Thank you for choosing us, and we wish you safe travels and a wonderful experience.Sincerely,Hotel Management
Dont waste your money Room was dirty i was in room 304. There was a horrible human in room 306 who played music loudly until 147 am. Then banged on wall until 430am. Horrible place.
Business response:
Julie, please accept our sincere apologies for the cleanliness and noise issues you experienced. We can understand your frustration and truly appreciate your patience. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve. Sincerely, Hotel Management
Did not like they were only going to clean the room every two weeks and daily had to come to front desk for towels.
Business response:
Gabriel, thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. We hope to have the opportunity to welcome you back soon. Thank you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,322 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.