Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Frank, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and for our failure to address them to your satisfaction. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We are terribly sorry that your sleep was disrupted and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. Please accept our apologies for the cleanliness issues you had in your room. We have shared your feedback with our housekeeping team and are working with them to make sure what you encountered do not happen again. We're also sorry for the noise you experienced while you were here. We wish we were informed about this as we would have shifted you to some other room and ensured you were comfortable. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hot... read more

Business response:

On behalf of the entire team, please accept our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we are addressing this with our housekeeping team. We have checks and balances in place to double inspect every room before a guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves i... read more

Business response:

Thanks for evaluating your visit to our hotel. We apologize that we didn’t explain our kitchenware policy to you upon arrival. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will be sure our front office team communicates this more clearly going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management 

Business response:

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings are shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope you’ll give us a chance to serve you again on your next trip to our area. Sincerely, Hotel ... read more

Business response:

Thank you for being our guest. We are sorry for the unpleasant stay you had with us and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast. Also, please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management