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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expected it to be a newer hotel, but unfortunately was just a fresh coat of paint on an old building. Doors, cabinets and appliances were in mediocre shape. The whole hotel had a certain displeasing smell, at first I thought I was going to get carbon monoxide poisoning. Lastly, they were having some sort of problem with the TV service. There was only 1 channel available to watch. Rest had an error code. Mgmt did say they were aware of the problem. Overall, I was just glad I was spending 1 night, and my stay was over.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. We certainly apologize for the issues you experienced with your television channels. Although we are certain this is a temporary issue, we apologize for th... read more
It was old and dirty on the outside and in the hallways
Business response:
Thank you for choosing to stay with us. We apologize for your disappointment with the overall condition of our property. Please be assured that we have discussed your concerns with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Also, your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We would like to regain your trust and hope you will give us that opportun... read more
I didn’t like that there were bugs in the room. There was a terrible smell emitting from the ground in the parking lot of the property that persisted my whole stay.
Business response:
Thank you for being our guest. We apologize for the unpleasant smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please revisit us so we can make it up to you. Sincerely, Hotel... read more
Too many transient 'residents', poor communication of new amenity issues, non-existant bakery items as part of Grab-N-Go breakfast, and consistent odor of marijuana in Lobby areas.
Business response:
Thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We also apologize for the smoke odor in some parts of the hotel. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our... read more
Deal was canceled. All rooms was dirty... and clerk canceled my reservation
Business response:
Please accept our sincere apologies for not being able to accommodate you due to the rooms not being ready on time. We understand your frustration. Your feedback is noted, and it has been followed up with the housekeeping team in an effort to tackle such situations more diligently in the future. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.