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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible, low budget place to stay. Staff were very great, but the amenities were very low budget. I will not be staying with this place ever agian
Business response:
We are sorry and are disappointed to read our hotel’s facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of our amenities going ahead. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Was charged a 165$ fee at front desk when asked why she said it was just a hold for damages and she said it would be a 50$ hold then after I was charged I asked why it's 165 instead of 50 and she had to get her manager who said she was not supposed to charge me luckily I caught it and was refunded. Also the room just had an odor too it I called down to the front desk asking for an air freshener and they said they couldn't do anything about it.
Business response:
Please accept sincerest apologies for the odor and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will reconsider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Serena, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Smoke from both pot and cigarettes came in our. Very upsetting
Business response:
Dear Guest, thank you for taking the time to rate your stay and share your concerns. We apologize for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests moving forward. Thank you again and we hope to have a chance to show you a much-improved experience on a future visit to the area. Sincer... read more
Front desk associate was nice and checked us in quickly. First room we were given had chipped counter tops. Very old blankets. The sheets had a lot of hair and makeup on them - no way they had been washed. We called and asked about clean sheets. Front desk associate was very nice about it and apologized. She moved us to a different room that was better. The price was great but you definitely get what you pay for in this situation.
Business response:
Thank you for choosing to stay at our hotel. It is good to know that you liked our front desk service and affordable rates. However, we apologize for the housekeeping issues you experienced. We have procedures in place so these type of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
No amenities, poor service, not clean.. no daily cleaning, poor wifi...
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visi... read more
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Towels were old and stained. Looked like rags but were folded by the sink for me to wipe my hands and face on. No hair dryer in room. The free breakfast advertised was muffins or granola bars to grab & go. Will not visit again.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered in your room and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with the concerned team in order to be more diligent with our efforts moving forward. Also, know the items such as hairdryers are available and complimentary at the front desk at any time. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.