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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was by the door, couldn’t sleep all night !! Too much disturbance.
Business response:
Jitendra, thank you for the feedback. We are sorry your sleep was disturbed by noise from nearby doors and regret the inconvenience it caused. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest. Sincerely, Hotel Management
Cozy room but not clean. Room smelled musty, the bathroom wasnt clean and found hair in the tub and toilet seat which was really gross. Also the floors were not swept or mopped so the bottom of our socks and feet got caked with dirt/dust. Cozy room though.
Business response:
We sincerely apologize for the cleanliness issues you encountered in your room. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. Thank you for being our guest. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
No cable tv for my entire three night stay there.
Business response:
Will, thank you for your review. We are sorry for the issues you had with the television channels and for your disappointment. We will share your comments with the engineering team for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
We woke up in the morning and we had to wait from 6:30 to 7:30 to get coffee made. Breakfast is very poor comparing to other hotel from same type
Business response:
Thank you for your review. We are sorry for the issues you experienced at the time of breakfast. We will share your valuable comments regarding our grab-and-go breakfast with the appropriate team so that they can make necessary changes. We hope you will consider a second visit. Sincerely, Hotel Management
I wasn't aware until after i arrived thst night got my already paid reservation for 2 nights that the satellite channels was not working due to the storm from a week ago. This should've been made aware to customers via email or phone. I had 2 kids with absolutely nothing to do. I definitely believe a courtesy credit is do. Janet at the front dedk was a little clueless on how to do anything. Took me 10 minutes to get my key n paperwork.
Business response:
Carley, thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We also apologize for not meeting some of your expectations and the inconvenience it caused. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
The floor i stayed on and my room in particular smelled like it was used to test the level of THC in the local weed supply. There was a guy pass out in the hallway. I told the staff and he was there, laid out, when i came back from dinner. I left early and did not stay a second night.
Business response:
Thank you for letting us know of the issues with your stay, and please accept our apology on behalf of other guests smoking. Even though we are a non-smoking hotel, but on a rare occasion some guests do not comply, and we are truly sorry for this. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Feces in the tub dish Guisting not manager well at all
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
staff Wasn't nice, technical difficulties w computers setting us up, charged us and wanted to re charge us. not helpful or caring
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to have you as our guest, and we hope you will give us another opportunity to be of service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.