Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Abhishek, we apologize for the odor issue in the hallway and that we couldn't meet your expectations with regard to your room. Your experience is shared with our housekeeping department to do the deep cleaning. . Kindly note, toiletries and other articles are available at front desk and are complementary. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the difficulties you encountered while you were here. Please be assured that your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive going ahead. We have also asked our pest control provider to treat our property to prevent the unwanted visitor from making an appearance. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Managem... read more

Business response:

Please accept our sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We are grateful for the feedback you provided and we hope you will stay with us again ... read more

Business response:

Thank you for staying with us. Our highest priority is to make sure you receive outstanding accommodations and service, and we are truly sorry we failed to deliver. We appreciate your feedback and assure you that necessary adjustments are being made so we don't repeat these mistakes in the future. Again, we do apologize and hope you’ll reconsider a return visit. We would like you to experience our hotel as you should have on your last visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry for the odor issue you encountered and that you were unhappy with our breakfast offerings. Your concern has been shared with our brand leaders to determine new offerings. Also, we have shared your comment with the housekeeping team so that our future guests never encounter a similar issue. We hope you will consider the next stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry your visit was not up to your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, towels and linens are kept at the front desk and are complimentary. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management