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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manager was very nice and polite at check in but it was awful after that. The room was not very clean and the other guests were loud and obnoxious. Tried calling the front desk to see if we could get a different room due to the pounding noise overhead but no one answered. The check out person did not ask us anything but argued with another staff member the whole time.
Business response:
Thank you for your review of your recent stay. We are sorry for the inconveniences you faced due to the noise from other guests and also apologize for the service issues you encountered. Your feedback will be shared with the appropriate team so that this is not repeated. We value your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
The manager was super nice, but other staff, not so friendly
Business response:
Thank you for taking the time to review our hotel. Although we are happy to know you were impressed with the service provided by one of our associates, we are sorry for the unsatisfactory service you received from our other staff. We will share your concerns with our entire team members to be more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service. Sincerely, Hotel Management
Property was overbooked. Drove 30 minutes to get here to find this out.
Business response:
We are sorry we were unable to accommodate you this time and regret the inconvenience it caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Get Your Crap Together! This place was an awful experience. Had to pay extra for towels, Toilet paper and kleenex. No one ever answered the phones at front desk. No one was around when had to go to the front desk. Ended up buying my own neccesities at a store. The free breakfast was grab and go, in packages and no where to sit to eat it. This is also the 2nd employee that has had a horrible experience. They last employee had a water fall in his room and when he switched rooms that door didn't shut properly. This place really... read more
Business response:
Thank you for being our guest. We are disappointed to read your review and apologize for the poor experience both of your employees had during their stay. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
There was a smell like fish in entire hotel. Room wasnt cleaned at all (wet towels found in refrigerator).. hairs all over the place
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with our hotel during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Scary I was there for two days and I was in three rooms the first room smelled like an ashtray. The second room was freezing the heater did not work then in the morning when I woke up there was a bed bug crawling on the pillow. The third room was fine but mentally I was uncomfortable.
Business response:
Dear Cheryl, we are so very sorry for the poor arrival experience and for the many room changes. This was not the first impression we had hoped to leave with you. The unwelcome visitors you encountered was also unfortunate. We do have regularly scheduled pest control treatments in place to prevent such an occurrence and we will be inspecting and treating our suites as a precaution. Thank you for being our guest and we would like an opportunity to make this up to you should you return to the area. Travel well. Sincerely, Hote... read more
Not happy Room smelled like pee and the tv only worked for a few mins then had issues
Business response:
Christina, we apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Extended Stay or more like 'StayAway'. Missing curtains in room, cracks in ceiling and wall, dirty cabinets in the bathroom, musky smell had to keep the window open the whole time. Make sure you have your toiletries because you won't find much in these rooms. Appliance handles all loose and door lock did not work half the time. Advertised and paid for continental breakfast was NOT available. Lots of Wow moments on this one. Staff was friendly but limited as was the property. Will not stay in this chain again nor recommend it... read more
Business response:
Angie, we strive to provide excellent hospitality to all of our guests, but we are sorry this wasn’t your experience. Please accept our sincere apologies for the difficulties you encountered while you were here. Your feedback is discussed with the appropriate individuals in an effort to improve our future guest experiences going forward. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk.... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,227 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.