Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Good morning Julie,Thanks for taking the time to rate your recent stay with us. We would love to know more about how we could have made it a five out of five experience! We hope to welcome you back in the future!Have a great day! 

Business response:

Good morning Namiko,Thanks for taking the time to rate your recent stay with us. We would love to know more about how we could have made your stay a ten out of ten!Please come back and see us again in the future. Have a great day! 

Business response:

Dear Diego, thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management 

Business response:

Dear Priyanka, we’re truly sorry to hear that your stay did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and it’s clear we fell short in your case. Your feedback is invaluable and will help us address the issues you encountered. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to offer you a better experience in the future. Sincerely, Hotel Management. 

Business response:

Dear Juan, thank you for your positive rating! We're delighted that you had a great stay and that we met your expectations. Your satisfaction means a lot to us, and we look forward to the chance to host you again in the future. Thanks for choosing Extended Stay America. Sincerely, Hotel Management. 

Business response:

Dear Alejandro, thank you for the positive rating! We're thrilled to hear you enjoyed your stay. It’s wonderful to know we met your expectations, and we can't wait to have the opportunity to welcome you back for another great experience. Thank you for choosing us! Sincerely, Hotel Mangement. 

Business response:

Dear Brian, thank you for your kind words! We’re thrilled to hear you felt you got great value for your stay. It’s our goal to offer excellent service at a fair price, and we’re glad you experienced that. We look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Dear Garry, thank you so much for your fantastic review! We’re delighted to hear you enjoyed your stay with us. Your kind rating inspires our team to keep providing excellent service. We look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Dear Erick, Thank you for your feedback! We're so pleased to see that you enjoyed your stay with us. We always strive to deliver a positive experience and are delighted that we hit the mark on your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management