Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Jose, thank you so much for your kind words! We're thrilled to hear you enjoyed our service. Our team works hard to create a welcoming atmosphere, and it’s wonderful to know their efforts made a positive impact on your stay. We hope to welcome you back soon! Sincerely, Hotel Management. 

Business response:

Dear Ho, thank you for taking the time to rate your stay with us. We appreciate your feedback and are always striving to improve. If you have any specific suggestions or areas for improvement, please feel free to share. We hope to have the chance to provide you with a more enjoyable experience in the future. Sincerely, Hotel Management. 

Business response:

Dear Richard, thank you for your feedback. We're sorry to hear that your experience was not up to our standards and that you found our pillows to be uncomfortable. We’re committed to improving and will review our potential options for the future. Your comments are valuable to us as we strive to provide a better experience for all our guests. Sincerely, Hotel Management. 

Business response:

Dear Aryana, thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay. Sincerely, Hotel Management. 

Business response:

Dear Jr, Thank you for your feedback. We appreciate your suggestion regarding the tub area. Ensuring a clean and comfortable environment is important to us, and your comments will be taken into consideration for future improvements. We hope to have the opportunity to provide you with a better experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Chad, thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay. Sincerely, Hotel Management. 

Business response:

Dear Detrell, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management. 

Business response:

Dear Jonathan, thank you so much for your positive feedback! We're delighted you enjoyed our prime location and found our accommodations perfect for your night’s stay. Our team takes great pride in creating a comfortable and convenient environment for our guests, and it’s wonderful to know we met your expectations. We can’t wait to have the pleasure of hosting you again on your next visit! Sincerely, Hotel Management. 

Business response:

Dear Anonymous, thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management