Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Lawrence, Thank you for sharing your feedback. We sincerely apologize for the concerns you experienced regarding the doors, cleanliness, and room condition. We understand how important secure doors and a clean environment are for a comfortable stay, and we regret that these aspects did not meet your expectations. Your comments have been shared with our team for review and improvement. We appreciate your understanding of the value of the price, and we are committed to enhancing our services. We hope to have the opportuni... read more

Business response:

Dear Tania, thank you so much for your fantastic review! We’re delighted to hear you enjoyed your stay with us. Your kind rating inspires our team to keep providing excellent service. We look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Dear Andrew, we are so delighted to see that you found everything during your stay great! We take great pride in our services and always appreciate when they are recognized so kindly. Thank you again for being our guest and we hope to welcome you back to the hotel again soon. Sincerely, Hotel Management. 

Business response:

Dear Annie, we are so delighted to see that you had such a positive experience with us! We take great pride in our services and always appreciate when they are recognized so kindly. Thank you again for being our guest and we hope to welcome you back to the hotel again soon. Sincerely, Hotel Management. 

Business response:

Dear William, thank you so much for your fantastic review! We’re delighted to hear you enjoyed your stay with us. Your kind rating inspires our team to keep providing excellent service. We look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Dear Austine, thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Providing excellent service is our top priority, and we're glad it made your stay enjoyable. We hope to welcome you back soon! - Sincerely, Hotel Management. 

Business response:

Dear Gitour, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management. 

Business response:

Dear Jon, thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Providing excellent service is our top priority, and we're glad it made your stay enjoyable. We hope to welcome you back soon! - Sincerely, Hotel Management.