Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Janet,Thank you for sharing feedback on your recent stay. Our goal is to provide a great experience for our guests, and we regret not meeting all your expectations. We understand the importance of starting your day with a satisfying breakfast, and we will address this with our team to focus on improving our breakfast offerings and to ensure it meets our guest’s needs better. Please note that your comfort and satisfaction are our top priorities. We appreciate your feedback and look forward to your next visit. Thank you a... read more

Business response:

Dear Igor, thank you for your positive review! We're delighted to hear you enjoyed your stay with us. Our team is dedicated to providing exceptional service and a comfortable atmosphere for all our guests. If there’s anything specific you loved or suggestions for improvement, we’d love to hear them. We look forward to welcoming you back for another great experience soon! Sincerely, Hotel Management. 

Business response:

Dear Dan,Thank you for being our guest at Extended Stay America. We're thrilled our spacious room met your needs and expectations. Regarding breakfast, we appreciate your suggestion for healthier options, we’ll work on enhancing our breakfast offerings. We are delighted you're considering staying with us again, and we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Sincerely,Hotel Management 

Business response:

Dear Marcus, thank you so much for taking the time to leave this review. We are so delighted to see that your stay was a positive one! We pride ourselves on our service and appreciate when it is recognized so positively. We truly hope to have the opportunity to welcome you again in the future. Sincerely, Hotel Management. 

Business response:

Dear Shalei, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management. 

Business response:

Dear Patience, thank you so much for taking the time to leave this review. We are so thrilled to see that your stay was a positive one! We pride ourselves on our service and product and appreciate when it is recognized so kindly. We truly hope to have the opportunity to welcome you again in the future. Sincerely, Hotel Management. 

Business response:

Dear Andrew, thank you for the fantastic 10/10 rating! We’re delighted to hear that you had such a wonderful experience with us. Our team is dedicated to ensuring every guest feels special, and your kind words affirm our efforts. We look forward to welcoming you back soon for another exceptional stay! Sincerely, Hotel Management. 

Business response:

Dear Ho, thank you for taking the time to rate your stay with us. We appreciate your feedback and are always striving to improve. If you have any specific suggestions or areas for improvement, please feel free to share. We hope to have the chance to provide you with a more enjoyable experience in the future. Sincerely, Hotel Management. 

Business response:

Dear Phil, thank you so much for the perfect 10/10 rating! We’re absolutely thrilled to hear that you enjoyed your stay. Our team works hard to provide exceptional service and create a memorable experience, and your feedback truly brightens our day. We can’t wait to welcome you back for another outstanding stay! Sincerely, Hotel Management.