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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room is musty making it hard to sleep and refrigerator is leaking pipe fixtures needs an upgrade
Business response:
Dear Delecia, Thank you for sharing your experience. We're sorry to hear that the room's condition impacted your comfort. We value guest feedback and will ensure that your comments regarding the musty smell, refrigerator, and pipe fixtures are addressed. Our goal is to provide a welcoming and comfortable environment for all our guests, and we appreciate you bringing these points to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
Business response:
Dear Brittany, we are so delighted to see that you had such a positive experience with us! We take great pride in our services and always appreciate when they are recognized so kindly. Thank you again for being our guest and we hope to welcome you back to the hotel again soon. Sincerely, Hotel Management.
I'm happy with the price. There is water damage in the unit. Cracks and corners have dirt in them. They all do. If I paid more I'd be disappointed.
Business response:
Dear Lawrence, Thank you for sharing your feedback. We are glad to hear you found the price reasonable. We sincerely apologize for the water damage and cleanliness concerns you encountered in your unit. These issues are important to us, and we are addressing them to ensure a more comfortable experience for future guests. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Management
Business response:
Dear Jose, thank you so much for your fantastic review! We’re delighted to hear you enjoyed your stay with us. Your kind rating inspires our team to keep providing excellent service. We look forward to welcoming you back soon! Sincerely, Hotel Management.
Room was nice, decent size. Room upstairs like clockwork on the hour while trying to sleep was thumping around and waking me up needless to say didnt need that in the middle of the night, room at end of hall had music blaring till 11pm
Business response:
Dear Eric, thank you for sharing your feedback. We’re glad to hear you enjoyed the size and comfort of your room. We sincerely apologize for the noise disruptions during your stay, as we understand how important a peaceful night’s rest is. Please know we take these concerns seriously and will look into ways to address noise levels, especially during late hours. We appreciate your understanding and hope to have the opportunity to provide you with a more restful experience in the future. Sincerely, Hotel Management.
Business response:
Dear Tawana, we are so delighted to see that you had such a positive experience with us! We take great pride in our services and always appreciate when they are recognized so kindly. Thank you again for being our guest and we hope to welcome you back to the hotel again soon. Sincerely, Hotel Management.
My family and I stayed here for one night. Just a few comments. The towels were clean, but did have some stains. The shower was difficult to turn on and off. The bed was too noisy for my liking, my spouse slept just fine. The rooms need updated as far as curtains and couch bed. The couch had visible stains on it. The kitchen was basic but nice. However we needed a pot And they were all being used. There should be enough pots, pans and dishware for all of the rooms. The grab and go breakfast was simple and I really enjoyed th... read more
Business response:
Dear Annie, thank you for taking the time to share your feedback! We’re glad to hear that you and your family found our staff friendly and enjoyed the coffee from our grab-and-go breakfast. We appreciate your comments regarding the towels, shower, and furnishings, as well as the need for more kitchenware. Your insights are invaluable for us as we strive to improve our guest experience. We’re committed to making updates and ensuring that all amenities meet our guests' needs. We hope to welcome you back for an even better stay... read more
Safe environment
Business response:
Dear Katrina, thank you for your review! We’re so glad to hear that you felt safe during your stay with us. Creating a secure and welcoming environment for our guests is a top priority, and your feedback reassures us that we’re on the right track. We look forward to welcoming you back soon! Sincerely, Hotel Management.
Business response:
Dear Jacek, we are so delighted to see that you had such a positive experience with us! We take great pride in our services and always appreciate when they are recognized so kindly. Thank you again for being our guest and we hope to welcome you back to the hotel again soon. Sincerely, Hotel Management.
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,199 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.