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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Antowain, thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management
Need some updates Spacious room, Bed size very uncomfortable not twin not full; like between and those are the beds they have for 4 people- small and hard mattress. Bath looks dirty and lamps. In the Check in, the employee person asking for everyone ID which I didn’t give him my daughters ID! Room was already paid online. He needs to be more friendly with the customers. The employee who was for the check out next day very professional and friendly.
Business response:
Dear Guest, Thank you for your feedback. We’re glad you found the room spacious and appreciated the professionalism of the check-out staff. Your comments about the bed comfort, bathroom cleanliness, and check-in experience are valuable. We will address these areas to enhance our service. We appreciate your input and hope to provide a more comfortable stay in the future.Sincerely,Hotel Management
It was great
Business response:
Dear Brittany, thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay. Sincerely, Hotel Management.
Stains on blankets
Business response:
Dear Philip, Thank you for your feedback. We apologize for the stains on the blankets and any inconvenience this caused during your stay. Maintaining high standards of cleanliness is important to us, and we will address this issue with our housekeeping team immediately. We appreciate you bringing this to our attention and hope you’ll give us another chance to provide a better experience in the future. Sincerely,Hotel Management
Business response:
Good afternoon Sankalp,Thank you for taking the time to rate your recent stay with us. We are always looking for feedback about how to improve our guest visits and make them excellent. Please come back and see us again in the future. Have a great day!
Friendly staff and clean room.
Business response:
Good afternoon,Thank you so much for the great rating and review of your recent visit. We are glad to hear that it was a five out of five stay!We hope to welcome you back again soon. Have a great day!
Business response:
Good afternoon Nigel,Thank you so much for the 10 out of 10 rating! We are glad to hear that you enjoyed a great stay!Please come back and see us again soon. Have a wonderful day!
Great
Business response:
Dear Carolina, Thank you for your positive feedback! We're delighted to hear that you had a great stay with us. If there's anything specific you enjoyed or any areas where we could improve, please let us know. Thank you for choosing Extended Stay America; we look forward to welcoming you back and providing another excellent experience. Sincerely,Hotel Management
Very hospitable staff
Business response:
Good afternoon Anabela,Thank you for taking the time to give a great rating about your recent experience. We hope to welcome you back again soon!Have a great day!
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.