Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Arjun, thank you for taking the time to leave a review. We’re sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any specific insights you might have to help us improve. We hope to have the chance to make it right in the future. Sincerely, Hotel Management. 

Business response:

Dear Martha, thank you for your kind feedback! We’re thrilled to hear that you had a positive stay with us. Our team works hard to ensure every guest has a comfortable and enjoyable experience, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back on your next visit! Sincerely, Hotel Management. 

Business response:

Dear Jose, thank you so much for your fantastic review! We’re delighted to hear you enjoyed your stay with us. Your kind rating inspires our team to keep providing excellent service. We look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Dear Andrew, we are so delighted to see that you had such a positive experience with us! We take great pride in our services and always appreciate when they are recognized so kindly. Thank you again for being our guest and we hope to welcome you back to the hotel again soon. Sincerely, Hotel Management. 

Business response:

Dear Nancy, thank you for taking the time to rate your stay. We truly apologize that your experience did not live up to your expectations and would love to learn more about how we can improve for the future. We hope to have the opportunity to restore your faith in us in the future. Sincerely, Hotel Management. 

Business response:

Dear Joclin, thanks for taking the time to rate your recent experience with us. We are sorry to hear that things fell short of expectations. We would love to learn more about how we could have made this an excellent visit. Please come back and see us again soon. Sincerely, Hotel Management. 

Business response:

Dear Gabriel, we are so delighted to see that you had such a positive experience with us! We take great pride in our services and always appreciate when they are recognized so kindly. Thank you again for being our guest and we hope to welcome you back to the hotel again soon. Sincerely, Hotel Management. 

Business response:

Dear Matthew, thank you for your feedback. We're glad to hear you found the stay affordable, but we're sorry to learn that the bed and TV options did not meet your expectations. We understand the importance of comfort and entertainment during your stay, and we will certainly look into the bed quality and channel selection to improve our guests' experiences. We hope to have the opportunity to provide a more comfortable stay during your next visit. Sincerely, Hotel Management 

Business response:

Dear Natacha, thank you for sharing your feedback! We're so pleased to hear that you had a positive stay with us. It’s always our goal to provide a welcoming and comfortable experience, and we're happy we could deliver that for you. We look forward to welcoming you back in the future! Sincerely, Hotel Management.