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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok
Business response:
Dear Loudienne, thank you for taking the time to share your experience with us. We're glad to hear that your stay was satisfactory overall. If there are any specific areas where we can improve to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon. Sincerely, Hotel Management.
Business response:
Dear Misha, Thank you for your feedback! We're thrilled to hear you had a great experience at Extended Stay America. We look forward to welcoming you back soon! Sincerely, Hotel Management
Es un sitio excelente. A pesar de que son instalaciones antiguas, lo demas compensa esto. Solo mejoren su servicio al cliente, de resto está muy bien
Business response:
Dear Mario, Thank you for your positive feedback on Extended Stay America. We are glad you found us an excellent place and appreciate your understanding of our facilities. We value your suggestion regarding customer service and will work on improving it. Thank you again, and we hope you will choose us the next time you visit the area.Sincerely,Hotel Management
All godd Especially the front desk She is very nice/friendly/nice attitude Keep up the good smiling
Business response:
Dear Farqad, thank you for your kind words! We're delighted to hear that you had a pleasant experience, particularly with our front desk team. Providing warm and friendly service is a top priority for us, and we're thrilled that our staff made a positive impression on your stay. Your feedback motivates us to continue delivering exceptional service with a smile. We look forward to welcoming you back for another enjoyable stay soon! Sincerely, Hotel Management
Sofa bed I reserve the Suit deluxe with a sofa bed But the mattress on the sofa was horrible and dirty Everything else was fine
Business response:
Dear Sandy, thank you for your recent stay with us and for sharing your feedback. We're delighted to hear that you found everything else to be fine during your time here. However, we sincerely apologize for the inconvenience caused by the condition of the sofa bed mattress. Rest assured, we have addressed this issue with our housekeeping team to ensure it does not recur. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved experience. Sincerely, Hotel Management
Cable was weird. No CBS feed, got some off channel showing 80's sitcoms. Asked for broom, but they made me return after each use. On the plus side, laundry room was $2.50, got to pick my room, exhaust fan for stovetop worked and didn't set off alarm every time.
Business response:
Dear Nicholas, Thank you for your feedback. We apologize for the inconvenience you experienced with the cable service and the cleaning tool. Your comments have been noted, and we will address these issues with our team to improve our guest experience. We are glad you found the laundry room convenient and appreciated other aspects of your stay. We look forward to better serving you in the future.Sincerely,Hotel Management
Nice and clean. Krunal checked me in at 10pm, with great patience. A number of South east asian restaurants around this place, open till late night.
Business response:
Dear Mohammad, thank you for sharing your experience with us! We're thrilled to hear that you found our hotel nice and clean, and that Krunal provided you with excellent service during your late check-in. We're also delighted to know that you enjoyed the variety of restaurants in the vicinity. We look forward to welcoming you back on your next visit! Sincerely, Hotel Management
Keep providing great service as you are thanks for everything :-)
Business response:
Dear Anonymous, thank you for taking the time to leave this review. We are so pleased to hear that you enjoyed your stay and our friendly staff! We will take your kudos back to the team as positive reinforcement for the service they provide. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
Good
Business response:
Dear Fabio, thank you for taking the time to leave this review. We are so pleased to hear that you enjoyed your stay! We always strive to give the best experience possible and are ecstatic to see we hit the mark. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.