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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Good It was exactly as I expected
Business response:
Dear Rob, thank you for your review. We are delighted to hear that your experience at our hotel was exactly as you expected. Providing a consistent and enjoyable stay is our priority, and we are pleased that we met your expectations. Your feedback is invaluable to us, and we look forward to welcoming you back soon for another excellent stay. Sincerely, Hotel Management.
Not a good one
Business response:
Dear Srikanth, Thank you for sharing your feedback. We apologize that your recent stay did not meet your expectations. Your insights are important to us as we continuously strive to enhance our guest experience. We understand the significance of a comfortable stay and regret any inconvenience caused. Please be assured that we are actively addressing the areas you've highlighted to ensure future guests have a more enjoyable visit. We value your patronage and hope to welcome you back for a more positive experience.Sincerely,Ho... read more
Great Location . Amazing place . Thanks to the staff and workers!!!
Business response:
Dear Joshua, thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our hotel's great location and found our place amazing. Our team works diligently to ensure every guest has a memorable experience, and your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back soon for another wonderful stay! Sincerely, Hotel Management.
Business response:
Dear Keith, thank you for taking the time to leave this review. We are so pleased to see that you enjoyed your stay! We sincerely hope to have the opportunity to welcome you back again in the future. Sincerely, Hotel Management.
Property was generally in good condition. Check in was a nightmare, staff asked for ID of all people staying, even a full name of the kid, and they didn’t give me the keys until I pulled my family out of the car and show all family’s ID. Also they register a license plate and issue a permit to put in the vehicle, when there are thousands of places around the hotels with free parking lot and no requirements.
Business response:
Dear Mary, thank you for providing your feedback regarding your recent stay. We apologize for the inconvenience you experienced during check-in. While we prioritize the safety and security of all our guests, we understand your frustration with the process. Your comments are valuable to us, and we will review our procedures to ensure a smoother and more efficient check-in experience in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay. Sincerely, Hotel M... read more
Ok stay , but not clean ... It was comfortable, there was an awkward stench thruout , the room itself the floor was sticky and filthy , stains thruout mold stain on curtain , the pots and pans should be put out of their misery , but if you just need a place to sleep and relax we did just that watched movies on the tablet ... i wish i would have cleaned before we settled in but my husband just said we'll wear our shoes and wipe down counters and we did just that ...
Business response:
Dear Anonymous, thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. We strive to maintain high standards of cleanliness and comfort for all our guests, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us, and we will address the issues you've raised with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoy... read more
Súper
Business response:
Dear Yailin, Thank you for your feedback! We're thrilled to hear you had a great experience at Extended Stay America. We look forward to welcoming you back soon!Sincerely,Hotel Management
The breakfast is only packaged muffins, oatmeal or granola bars with coffee.
Business response:
Dear Charlene, Thank you for sharing your thoughts on the breakfast options. Our grab-and-go breakfast is designed for convenience, featuring items like muffins, oatmeal, granola bars, and coffee. We appreciate your feedback and are always looking for ways to improve. We look forward to hosting you again and enhancing your experience.Sincerely,Hotel Management
Bad customer service and unnecessary asking question when checking in. Book an non smoking room but room smells like cigarettes
Business response:
Dear Eladio, we apologize for the inconvenience you experienced during your recent stay. Providing exceptional customer service is paramount to us, and we regret that your check-in experience did not meet your expectations. Your comments regarding the room odor have been noted, and we will address this with our housekeeping team to ensure all rooms meet our high standards. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Hotel Management.
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.