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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room had a broken ac unit, and we had to upgrade (without knowledge of the charge) to a bigger room. Other than that, pretty good place to stay.
Business response:
Dear LaTricia, Thank you for your review of our hotel. We appreciate your positive feedback but would also like to apologize for the maintenance issues you encountered with the AC unit. We hope we have resolved everything to your satisfaction, and we are very grateful for your patience and understanding. It was a pleasure hosting your visit, and we hope you will choose our Extended Stay America again whenever you return to the area.Sincerely,Hotel Management
The breakfast was terrible or non-existent. It consisted of muffins and coffee. The hotel was not worth the money. The carpets need to be changed.
Business response:
Dear Mark, Thank you for being our guest. Although you had a pleasant time here, we regret you were not happy with the complimentary breakfast and that it did not meet your expectations, and the remarks about the same are shared with our brand leaders for any improvement. Also, we are sorry for the carpet concerns you pointed out and will work on upgrading. Please revisit us to provide you with the hospitality you deserve. Sincerely,Hotel Management
Ok
Business response:
Dear Tony, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
This is probably the worst hotel I have ever stayed in. Our room was terrible. Horrible stench, like wet mold. The ac did not work. Dirt and other debris all over the king bed. Black mold covering the bathtub corners and edges. Filth and dirt everywhere. Duct taped countertop. BLOOD STAINS-multiple- on the pull out sleeper sofa. Absolutely disgusting. We were given a new room for the night. It was slightly better. It was still dirty but smelled better and ac worked. Although window screens had large holes and no bath tub plu... read more
Business response:
Dear Lauren, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We... read more
The attendant checking in attendant ĥad bad body odor. The check out attendant was cool. The bed was kinda small, no trash bin in the room. The room was stuffy and hot upon entry.
Business response:
Dear Michael, Thank you for taking the time to evaluate our hotel. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely, Hotel Management
Property is nice and clean. I would give average rating
Business response:
Dear Neela, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay, and your kind words noting our property's cleanliness are much appreciated. However, we apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.