Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Lester, Thank you for your positive review of your recent stay at Extended Stay America! We're delighted you enjoyed your stay at our hotel in Schaumburg, IL. We're glad you found the location convenient and appreciated the free parking. It's great to know that your room was clean and quiet and that our staff at the front desk provided friendly and responsive service. We appreciate your compliments on our pricing as well. We look forward to welcoming you back for your next business trip. Safe travels!Sincerely,Hotel Man... read more

Business response:

Dear Britany, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review. It's great you enjoyed your stay at a convenient location and that our property and service met all your expectations! Your appreciation words are shared with the entire team. Please revisit the next time you are in the area. Sincerely,Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago - Schaumburg - Convention Center takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have ac... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago - Schaumburg - Convention Center takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have acc... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago - Schaumburg - Convention Center takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have acc... read more

Business response:

Dear Cecilia, We are sorry that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. The lack of responsiveness of staff and the condition of our suite you describe is unacceptable and not representative of our quality standards. We understand how important it is to have a clean room and one that is also free of smoke, and we're sorry for not being able to make that happen for you. Please be assured that we will discuss this situation with our ... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago - Schaumburg - Convention Center takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have acc... read more

Business response:

Dear Carla, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management 

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.