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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had to ask for other room because the bathroom faucet was off the wall. Other room the couch bed was dirty. Bathroom dirty. And they didn’t provide enough pillows I had only 1 pillow my king bed.
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
There was an off smell as soon as walking in/out and inside the elevators. Shower curtain from below was stained. All else was fine.
Business response:
Dear Jasmin, Thank you for choosing us. It is glad to know you had a pleasant stay and enjoyed your home away from home. However, we are sorry for the issues you mentioned, and we will address this with our concerned individuals. We hope we will have the pleasure of welcoming you again when your travels bring you back to the area.Sincerely,Hotel Management
Good property and spacious
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago - Schaumburg - Convention Center takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have acc... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Our room, 117, has old flooring and chipped cabinets and countertops and had a broken microwave. Someone across the hall had the police outside his door for hours. False fire alarms.
Business response:
Dear RICHARD, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management
Staff works diligent for guests however, more help would be nice. Their prices are the Best tho. it's trade-off.
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
The room felt very gross. Stains everywhere and just not comfortable at all. Would probably never stay at extended stay anymore. Some tend to be good but most tend to be the worst.
Business response:
Dear Samreen, We appreciate your decision to stay at our hotel. Our ultimate goal is to offer all our guests a clean and comfortable room, and we apologize that we fell short of your expectations. Maintaining the cleanliness of our suites and the entire hotel is our top priority, and we will take the necessary steps to ensure that our housekeeping department addresses any concerns in the future. We hope you will stay with us again, as we would love the opportunity to provide you with a wonderful stay.Sincerely,Hotel Manageme... read more
Overall disappointed. TV didn't work at all inspite of calling the front office. It felt like they were being disturbed. wouldn't recommend to even unknowns.
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago - Schaumburg - Convention Center takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have acc... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.