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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Homie
Business response:
Dear CLINT, Thank you for your recent stay at Extended Stay America and for reviewing our hotel service. Our staff works hard to ensure each guest has a great experience, so it makes us happy to know you enjoyed your home-like stay. Once again, we look forward to seeing you again soon!Sincerely,Hotel Management
Real nice
You get what you pay for Check in was after midnight so I knew it might be a little more difficult. The hotel employee was very friendly. The computer “crashed” during check in and caused a delay. The hotel was somewhat dirty. The rooms smelled of smoke and cigarettes.
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
The room itself was decent for its affordable price. However, the cleanliness of the hotel was awful. It seemed as though the cleaning staff brought fresh towels to our room and made the bed prior to our arrival, but the rest of the room was very dirty, particularly the bathroom.
Business response:
Dear Ryan, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
Room need to be updated Cabinet broken TV does not work they place another tv on the table Cleaning crew keep opening doors forcing me to check out early Did not let me sleep in my last day
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago - Schaumburg - Convention Center takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have ac... read more
Everything is good
Business response:
Dear Akhmedjanov, Thank you for posting such excellent feedback about Extended Stay America on behalf of our entire team. We are delighted you thoroughly enjoyed your stay. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management
Good
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago - Schaumburg - Convention Center takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have ac... read more
I like the location in Schaumburg IL; Parking was good and free. My room was clean and quiet, and staff at front desk were friendly and responsive. I liked the pricing of the room. I will try to book again when ready to make my next business trip.
Business response:
Dear Lester, Thank you for your positive review of your recent stay at Extended Stay America! We're delighted you enjoyed your stay at our hotel in Schaumburg, IL. We're glad you found the location convenient and appreciated the free parking. It's great to know that your room was clean and quiet and that our staff at the front desk provided friendly and responsive service. We appreciate your compliments on our pricing as well. We look forward to welcoming you back for your next business trip. Safe travels!Sincerely,Hotel Man... read more
Easy check in, polite staff, easy to get to and great location.
Business response:
Dear Britany, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review. It's great you enjoyed your stay at a convenient location and that our property and service met all your expectations! Your appreciation words are shared with the entire team. Please revisit the next time you are in the area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,150 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.