Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear James, thank you so much for your fantastic review! We’re delighted to hear you enjoyed your stay with us. Your kind rating inspires our team to keep providing excellent service. We look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Margarita, thank you for the glowing review of Extended Stay America. We're thrilled to know you had a great time with us and that the service provided by our excellent associates met all your expectations. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your concern regarding the odor will be shared with our housekeeping team so that they will be more diligent their work. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for your disappointment with the in-room amenities and that you were unhappy with our cleanliness. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hairdryers are available and complimentary at the front desk at any time. We have also shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. Hopefully, we will ... read more

Business response:

Brian, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management