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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked how it was pet friendly, staff were professional, stay was good.
Business response:
Thank you for taking the time to post your kind review of Extended Stay America. Nothing makes us happier than knowing our associates made you feel welcome and were attentive to your needs. They work hard daily, so your comments let us know that our efforts are creating happy guests. We value you and your business and hope you will come back to stay with us again. Sincerely, Hotel Management
Surface of bath tub was chipping. Tiles in shower were old, aged, and out dated. Overall appearance and cleanliness of room and facility rated approx 7.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your observation and share it with our team so that they will be more diligent in their work. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Room smelled like old cigarette smoke. No towels in the bathroom.
Business response:
Please accept our apologies for the inconvenience you had as we could not keep our promise of providing you a clean and comfortable stay. Your feedback regarding the housekeeping issues is discussed with the appropriate team, and we are working to improve our service levels moving forward. On a positive note, your rating suggests you had an overall satisfactory stay. We hope to have an opportunity to serve you much better in the future. Sincerely, Hotel Management
Staff, property, room, cleanliness, everything was wonderful, except the t.v. was out when i got back to the room around 5pm and had no t.v. for the entire night. There was a lot of rain, the front desk did answer nicely that they were in contact with the provider, and again when the provider would not be coming out tonight. Not the staff's fault, but shocking to see there isnt a seperate service agreement considering the amount of buissness you would do with that provider. Seems that'd be something more to blame on higher m... read more
Business response:
Thank you for being our guest and for reviewing your stay. We are glad you liked the service provided by our team and that you had a restful stay in your well-appointed room. However, we are sorry you were not able to utilize the television due to the bad weather, and your constructive feedback will be shared with the appropriate individuals in an effort to improve our future guests’ experiences. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Nice location nice location nice location nice location nice location nice location nice location nice location nice
Business response:
Thank you for being a guest at Extended Stay America. It is a pleasure to know our convenient location was the highlight of your stay which made your experience a great one. Thank you once more for your review, and we hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.