Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Thank you for making us your home away from home. It is always a great day at Extended Stay America when we receive a review like yours. We are happy you were able to take advantage of our 24-hour self-serve laundry facilities and appreciated the convenience of a well-equipped kitchenette in our suites. When your travels bring you back to the area, we hope you will stay with us once again! Safe travels. Sincerely, Hotel Management 

Business response:

Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff, especially the front desk associates. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked your spotless room and our convenient location close to shopping. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Terrie, thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, courteous service, and well-equipped suites. It is our goal to deliver exceptional value at a fair price, and we like hearing that we have accomplished just that. We value your feedback and will share it with the appropriate teams. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issues you encountered in your suite and regret the inconvenience it caused. Your concerns will be shared with the appropriate team to ensure a better experience going forward. We value your feedback and hope you will reconsider staying with us again in the future. Sincerely, Hotel Management