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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Relaxing I thought it was a great room for the price. Actually, it was a great room for twice the price. I lowered the rating though because the TV and the telephone did not work.
Business response:
Jonathan, thank you for choosing Extended Stay America. It is our pleasure to offer comfortable accommodations at an excellent price. However, we regret the inconvenience you had due to the maintenance issue. We have alerted our team about the television and telephone, and they are fixing them immediately. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Excellent staff. Nice rooms. convenient area.
Business response:
Andrew, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the outstanding review, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Daniel, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
I was very surprised that this location was mediocre most of the extended stay Americas are very clean but not this one at least not my room and all i got from front desk was excuses.
Business response:
Jesus, thank you for being loyal to our brand. We are sorry for the cleanliness issues you encountered in your room, and even more distressing is the fact that you were met with anything other than friendly service in the process. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Our stay was pleasant the only problem i had is when we took out the garbage to the trash room on second floor the hallway smelled horrible of cigarrette smoke and my son as asthma i know that this place is smoke free thats why i chose this hotel! But of all the place was great thank you
Business response:
Cecilia, thank you for being our guest at Extended Stay America. We are pleased to know you had a great stay, but we are sorry for the odor you experienced. We have asked our housekeeping staff to look into your concerns. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Gregory, thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Long term stays. Stove burners. Full size fridge and laundry room.
Business response:
Thank you for making us your home away from home. It is always a great day at Extended Stay America when we receive a review like yours. We are happy you were able to take advantage of our 24-hour self-serve laundry facilities and appreciated the convenience of a well-equipped kitchenette in our suites. When your travels bring you back to the area, we hope you will stay with us once again! Safe travels. Sincerely, Hotel Management
The front desk staff was sensational!!! I cant think of her name.
Business response:
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff, especially the front desk associates. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,190 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.