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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room not ready
Business response:
Thank you for your review. We are sorry for the unfortunate delay in getting your accommodations ready for your arrival. Your comments have been shared with our front desk and housekeeping associates to ensure a better experience going forward. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Smelly The hotel itself was okay. The room as soon as we walked in had a very funky smell. The smell was overwhelming, we bought our own air freshener and spray and that thankfully captured the smell.
Business response:
We apologize for the smell you encountered in your room. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
The clerk that checked me in was very pleasant and patient. I appreciate how she went above and beyond to see to it that i was able to check in and get rest.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are delighted to read that our front desk staff went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 2.9 star rating with 2,159 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.